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Unified Communications Contact Center for Omnichannel

Omni-Channel Contact Center Solutions Are The Future

Modern-day call centers are far from the stuffy call-centers of old.
Macronet Services can help you modernize your call-center strategy by going omni-channel.

Contact Center as a Services (CCaaS) is Revolutionizing
the Way People Communicate

How do I integrate a CRM with my Call Center? Can I build remote Call Centers over Cloud Voice?  How do I integrate Customer Success practices into my Contact Center?  These are some of the regular questions and projects Macronet Services receives.  

Omnichannel Enhancements

Intelligent Routing

Social

Mobile

Email

Chat

Contact Center Services

Sourcing and Transition

IVR and ACD Design

Implementation

Business Process Consulting

Professional Services

Customer Support

Training

Continuous Improvement

TCPA and Compliance

Integrations

UCaaS Design & Integration

CRM Integration

Cloud APIs

Conversational AI

Conversational Security

eCommerce

Channel-based messaging

Voicebots

Contact Center Optimization

Virtual Assistants

Workforce Management

Quality Management

Gamification

Analytics

Performance Management

Call Recording

Sales Intelligence

Customer Surveys

How you communicate with customers is important

Ask us about our agency business, which represents over 300 leading service providers of network services.  ​

This unique combination of models allows our consultants to engage with our clients in a traditional fee-based model, or to offset the cost of consulting and professional services engagements with brokered network services.  We will work with you to transparently define the best model to meet the needs of your business.

Modernize the Customer Experience with your Omnichannel Contact Center
>

AI is Revolutionizing Contact Centers Around the Globe

Are you behind the curve when it comes to contact center strategy?
Macronet Services can help you harness the power of AI to maximize the impact of your call center strategy and save costs in the process.

We Partner With The Best

I’ve been working with Macronet Services for about 2 years now and it’s been great. As a CISO, I’m looking for someone to help me navigate the challenges in the vendor management space…the things I’ve been doing with Macronet have provided both the deep technical expertise but they’ve also aligned it with things I need to think about from a business perspective.

Brian Castagna

CISO at Seven Bridges Genomics

Macronet Services launched their Telecom Exp Solution and we instantly found savings. The next commission will have them implement their Cloud Expense system for .

CFO

Supply Chain

We have benefitted by the output of this practice by Gary, Scott and the rest of the Macronet team. This is a clear underlying ROI of our relationship with them. 

Keith Lyons, Global Director

IT Service Delivery for GCP Applied Technologies

Email

info@macronetservices.com

Working hours

Mon. – Fri. 9AM – 5PM
Connect With Us

MACRONET SERVICES

We leverage our vast partner portfolio to bring forward the best network solutions. We enable IT teams to be more efficient and the businesses they support to be more competitive in the marketplace.

CONTACT INFO

PHONE     (978) 614-0294

ADDRESS    One Liberty Lane East Suite 302
Hampton, NH 03842

EMAIL    info@macronetservices.com

GET IN TOUCH

We offer free assessments of your environment to see how we can help. Our ability to leverage vendor benchmarks prevents time and cycle waste. Macronet Services will have a Solution Specialist contact you as soon as possible. We will quickly communicate if there isn’t a fit and still direct you to another path.