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Unified Communications Contact Center for Omnichannel

Contact Center as a Services (CCAS) is Revolutionizing
the Way People Communicate

How do I integrate a CRM with my Call Center? Can I build remote Call Centers over Cloud Voice?  How do I integrate Customer Success practices into my Contact Center?  These are some of the regular questions and projects Macronet Services receives.  

Omnichannel Enhancements

Intelligent Routing

Social

Mobile

Email

Chat

Contact Center Services

Sourcing and Transition

IVR and ACD Design

Implementation

Business Process Consulting

Professional Services

Customer Support

Training

Continuous Improvement

TCPA and Compliance

Integrations

UCaaS Design & Integration

CRM Integration

Cloud APIs

Conversational AI

Conversational Security

eCommerce

Channel-based messaging

Voicebots

Contact Center Optimization

Virtual Assistants

Workforce Management

Quality Management

Gamification

Analytics

Performance Management

Call Recording

Sales Intelligence

Customer Surveys

How you communicate with customers is important

Ask us about our agency business, which represents over 300 leading service providers of network services.  ​

This unique combination of models allows our consultants to engage with our clients in a traditional fee-based model, or to offset the cost of consulting and professional services engagements with brokered network services.  We will work with you to transparently define the best model to meet the needs of your business.

Modernize the Customer Experience with your Omnichannel Contact Center
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Email

info@macronetservices.com

Working hours

Mon. – Fri. 9AM – 5PM
Connect With Us

MACRONET SERVICES

We leverage our vast partner portfolio to bring forward the best network solutions. We enable IT teams to be more efficient and the businesses they support to be more competitive in the marketplace.

CONTACT INFO

PHONE     (978) 614-0294

ADDRESS    One Liberty Lane East Suite 302
Hampton, NH 03842

EMAIL    info@macronetservices.com

GET IN TOUCH

We offer free assessments of your environment to see how we can help. Our ability to leverage vendor benchmarks prevents time and cycle waste. Macronet Services will have a Solution Specialist contact you as soon as possible. We will quickly communicate if there isn’t a fit and still direct you to another path.