What is Tierpoint—The Ultimate Guide For 2021
TierPoint is a US Based Datacenter company with 37+ colocation facilities across 50 states, delivering hosting, network services, security, compliance, disaster recovery, IT & managed services. They boast an industry-leading uptime SLA of 100% across their assets with a minimum N+1 design. Clients can expect…
Why You Need a Business Continuity & Disaster Recovery Plan
Business Continuity and Disaster Recovery known as BCDR is a defined process of executable procedures and policies to remain operational in the event of technical disruption. Disruptions could be physical (power, internet or infrastructure loss), geopolitical changes or even in recent months a global pandemic. Inside…
5 Customer Success Technology Tips For 2021
Customer Success consulting options can vary from focusing on pure metrics (which are needed) to simply delivering ways to improve retention, cross-sell and upsell within a base. However, 2021 has really taken a deeper and more focused approached due to the changing landscape post pandemic….
Comprehensive WAN RFP Template
We have already covered the importance of selecting a qualified WAN consultant for your RFPs in a past post. But what about constructing a WAN RFP? For the uninitiated, it can be a daunting task filled with frustration. Luckily, we’ve done all the hard work…
Why FinOps Should Expand out of Public Cloud
FinOps goal is not simply lowering cloud cost, the focus is to bring financial accountability to variable cloud spend within an organization. Many companies today realize both in Finance and Dev/IT that cloud can be unpredictable as they scale to support the growth of their…
Best Viptela considerations for 2021
Viptela considerations on the Cisco SDWAN platform has literally changed overnight thanks to Covid. Many organizations looked at their corporate Wide Area Network (WAN) with Cisco ISR nodes and thinking of how their new network would migrate from MPLS to Cisco Viptela. Fast-Forward, employees consuming…
The Best Inbound Call Center Services for 2021
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
What is Cloud Networking
What is Cloud Networking Cloud Networking provides connectivity between your workloads/instances for applications, storage, databases and more regardless of the location. Public, Private Cloud and on-premises data centers all connect with cloud networking in the ecosystem to facilitate data transfer. As edge networks rise in prominence,…
Telecom Expense Management to Reduce Costs in 2021
What is Telecommunications Expense Management (TEM) TEM (Telecommunications Expense Management) is a SaaS based expense system or a human analysis process of your carrier Opex & billing. Audit, Cost Recovery, re-pricing, and bill pay are just a few options Telecom Expense Management can support organizations. 25%…
Contact Center Gamification: Game Your Way To Performance
If your business has invested in a contact center, the individuals sitting in the seats perform a critical role for your business. Contact Center managers have many levers and buttons that they can work with to help these team members achieve peak performance. Contact center…
Return To Office Technology Playbook
Audiovisual technology is instrumental to the remote employee and in office experience. Employees have changed their lifestyle as a result of COVID and business owners will need to adapt to return to office. No longer will employees be dedicated to working from an office Monday…
What is a colocation data center and why you should care in 2021
Colocation data center is commercial offering available for last 20+ years which provides Space, Power, Bandwidth, Cooling, Fire Suppression & Security to house IT equipment. Typically, colocation facilities also known as Data Centers, usually store networking and server devices. Colocation Data Centers allow corporations the ability…
5 tips for telecom expense management in 2021
Telecom Expense Management occurs either by using a SaaS based TEM (Telecom Expense Management) tool or manually leveraging in-house/external experts. Reducing Telecom Expenses is the #1 request of the C-level in 2021 within corporate WANs. Why? Many organizations have reduced their Telecom footprint to the…
Why you need an IT Audit Immediately
Why you need an IT Audit Immediately An IT Audit is absolutely needed in 2021 especially post-covid & back to the office with normal employee traffic. Taking an IT Audit does not mean your environment is incorrect, mis-configured or unsecured. IT Audits help achieve FinOps,…
What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications. IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
The Best Enterprise Cloud Tips For 2021
Enterprise Cloud (EC) provides a uniform environment for a pay-as-you-go (PayGo) consumption model across public, private, and distributed clouds. EC affords organizations the ability to scale and deliver highly distributed infrastructure globally to support their business. The model in 2021 for Enterprise Cloud distribution will…
Best Megaport Options in 2021
Megaport provides on-demand private bandwidth which can scale quickly for cloud instances, colocation facilities and on-premises locations globally. They also offer customers the ability to utilize virtual cloud routers, side-stepping the traditional carrier across private and public cloud locations you have at the edge. Multi-cloud…
Choosing The Best WAN Consultant For RFPs in 2021
No matter what your endeavor, choosing the right WAN consultant for your RFP is critical to success. Adding resources that have pertinent experience, a track record of success, and in-depth knowledge of the focus topic will help your team avoid mistakes and lead you to…
What is Amazon Direct Connect And Why You Should Care
AWS Direct Connect is the onramp and offramp from AWS instances to other clouds. It provides you various options to connect your dedicated AWS infrastructure to other PaaS, SaaS and IaaS workgroups. Connecting to AWS Direct Connect is simple, easy and painless and it can…
SDWAN Explained
The business wide area network (WAN) provides private connectivity between sites in a multi-location enterprise. As you can imagine, the technology has evolved substantially over the last few decades from basic point to point private line services to meshed network topologies. SD-WAN Explained will cover…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations. It allows a company to silo a FinOps practioner(s) to “glue” the Finance & Cloud organizations together to build a Cost Aware Culture. FinOps is a new category…
Advanced Call Center Technologies You Should Know About in 2021
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician in 2021
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Telephony The Ultimate Guide for 2021
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bell’s…
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…
IaaS vs. PaaS vs. SaaS the ultimate guide for 2021
2021 is the year of the extended breakout where most organizations will adopt a full stack of PaaS, SaaS, and IaaS in some fashion for their business. The pandemic forced companies to think quickly on their feet and implement a remote SDWAN, Unified Communications and…
Cloud Connectivity Explained
Cloud Connectivity is one of the fastest growing needs for organizations in 2021 as they look to expands across IaaS, PaaS and SaaS environments. If you are asking, “How do I connect AWS to Azure” or “Do I need call my telco for a connection…
5 Ways to Reduce Cost in Telecom 2021
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…
Top telecom expense management tips for 2021
What is Telecom Expense Management? Telecom Expense Management is the process of building a cost aware culture to manage your data, wireless and cloud network carrier services while improving OPEX. Additionally, focusing on how services, taxes and surcharges are accounted for against Master Services Agreements…
Cloud connectivity What you need to know for 2021
Cloud Connectivity for a multi-cloud strategy with IaaS in 2021, you have probably asked, how to connect AWS to Azure or Google Cloud Compute (GCP) or Oracle Cloud Infrastructure (OCI)? Many cloud teams are looking to diversify their IaaS strategy with AWS utilizing additional services…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask “what is a virtual call center” as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they won’t tell you in 2021
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…
5 Tips For Amazing Zoom Breakout Rooms
5 Tips to Make Sure Your Zoom Breakout Rooms are Setup Properly Zoom Breakout rooms are a useful feature used by anyone who hosts large meetings with people working together in smaller group discussions. Breakout rooms have a multitude of uses across any organization. We…
Zoom Room Design
Zoom Room Design Every company that uses Zoom rooms today is looking at designing their conferencing rooms to work and function as a video collaboration space using the Zoom Room software. Zoom Rooms will provide your team and customers with a great space to collaborate…
Best Ways to Use Zoom In Small Conference Rooms
Imagine you go back into the office and you have to speak with a colleague who is working from home. You have another colleague in the office who you also have joining this meeting, but they sit across the way from you. The two of…
Zoom Room Design For Large Conference rooms
Large conference rooms require a unique set up for audio visual hardware. We have helped our clients design hundreds of spaces from the ground up, each one requiring unique AV parts and specialty services to install. These conference rooms need customized attention…
Design Your Zoom Room or Teams Room in Virtual Reality
Design Your Zoom Room or Teams Room in Virtual Reality AV hardware is constantly changing size, shape, color and properties. How do you ensure your team is purchasing the right hardware? How do you know you’re putting your mic, speaker, cameras in the right location? …
The Best and Worst Zoom Room Designs in 2021
The number of ways you can approach zoom room design is limitless. We have helped hundreds of enterprise clients implement and design Zoom Rooms across the globe with tens of thousands of different AV products. We’d like to hear from you about what your favorite…
What is AWS WAF
In just a short period within the cloud digital revolution, organizations have transitioned more web applications to AWS out of the data center than ever before. The agility to spin up workloads instantly provides a Dev & SRE team endless opportunities to share resources &…
What is Colocation and Why You Should Care
Executives responsible for managing businesses of all sizes are keenly aware that they need to pay attention to high-level IT decision making so that they are constantly aligning business objectives with IT’s strategic direction. Our team is often asked “what is colocation” by finance executives…
LAN vs. WAN: The Ultimate Guide
The modern enterprise network is rapidly evolving as more and more cloud services become the predominant source for serving business applications and the end-user becomes increasingly mobile. IT executives now need to understand how to transform their global network to ensure that the client experience…
What is Audio Visual (AV)?
AV is an abbreviation for Audio Visual or Audio Video. Audio Visual and Audio Video are interchangeable terms when describing audio and video conferencing communication technology. Today AV is used to signify the hardware used to record and transmit audio and video signal. Audio video…
Microsoft Teams Voice – Direct Routing Best Practice
Microsoft Teams Voice – Direct Routing Best Practice
Deliver a Frictionless Customer Experience by Integrating CCaaS and Unified Communications
CCaaS delivered in a frictionless experience.
What is the AWS Well-Architected Framework?
How to lower AWS costs.