Dark Fiber vs. Lit Fiber
Dark Fiber is private, nonpublic routable network in underground conduit or arial runs typically to connect point to point locations. Lit Fiber can be defined similarly however it’s often used to denote a “carrier” is on-net with their infrastructure. This on-net services typically provide global…
Connect Equinix Fabric to Oracle Cloud
Connecting Equinix Fabric using a Service Token in OCI FastConnect is simple which allows users a fast and reliable option to extend their network between a hybrid or multi-cloud design. This eBook will cover some of the nuances and tips on establishing a service token…
The Best Diverse ISP Recommendations for 2022 (Full List)
In a very short period, many of the top enterprise applications have moved into the cloud. Most of these applications are served up by highly available architectures that include geographically diverse data centers. Many of the cloud-based applications can be categorized as critical to…
What is UCaaS? The Only Resource You Need For 2022
Unified Communications as a Service (UCaaS) is a collection of voice over IP (VOIP) communication with integration of video, chat, SMS/Text, call recording and more. The As A Service component is similar to other cloud options where organizations can purchase licenses per user. This is…
Zoom Breakout Rooms—Everything You Need to Know
Zoom’s Breakout Rooms feature has become status quo for daily team meetings for the virtual and remote workforce. What is Zoom Breakout Rooms and how does it work? Zoom’s Breakout Room feature has been improved upon over the recent Zoom Meeting product releases enabling more…
Contact Center Strategies for 2023
The contact center is the primary point of interface for your customers to your brand and often will shape permanent impressions, good or bad. Therefore, it’s critically important for stakeholders across the business to participate in short-term and long-term contact center strategies. The modern contact center…
Bullhorn VOIP integration options in 2022
Bullhorn integration with VOIP providers is very easy to deploy, integrate into their CRM and perform functions such as click to dial easily. In the staffing world, finding the right candidate in a low unemployment rate market can be difficult. Using a CRM such as…
CPaaS—The Technology Driver of a Great Customer Experience
Every so often you might have a surprisingly good customer experience. Recall an experience in which you received quick a resolution to a problem, a timely update on an order, or you were prompted to change an itinerary because other interesting options became available. You…
Healthcare IT Strategies in 2022
Many in IT face the question how can a healthcare organization improve its revenue cycle management while maintaining daily operations? Some debate if they should go all in with Managed IT Services for Healthcare or in-source/staff everything to support the needs. Each use case, the…
What is FCC 19-72 and What is Happening with POTS?
Back in October of 2021, the team at Macronet Services posted an article called “It’s Time to Act on Copper Replacement”. This article summarizes the FCC Memorandum and Opinion Order FCC 19-72 and what it means for your business. It also summarizes the types of devices and…
Often missed Cloud FinOps focus
FinOps Cloud Practitioners who focus on virtual networking & routing use cases to support public cloud have a huge advantage over their peers. Carriers or Cloud Routing service provides who install connectivity between IaaS and SaaS is the #1 product set Cloud Engineering, Dev and…
2 easy tips for Hybrid Cloud connectivity in 2022
Extending a Wide Area Network into Public Cloud using network onramps such as Express Route, Direct Connect or FastConnect can be challenging. Most organizations have a Hybrid Cloud environment where they have a Datacenter, Remote Users and public cloud with AWS, GCP, OCI or Azure…
What are POTS Lines
POTS Lines stand for Plain Old Telephone Service which are the analog copper services that have been in every business and residential home for 100 years. It is part of the Publicly Switched Telephone Network (PSTN) which support routing calls from the origination to destination….
Top 10 Telecom Suppliers for 2022
Our team at Macronet Services has a unique perspective on the marketplace for enterprise network service providers. We are constantly working on designing, sourcing, implementing, and governing global network solutions for our clients, which gives us visibility into the products and solutions of telecom suppliers. Further,…
Telecom Expense Management Consulting
Telecom Expenses in 2023 are expected to rise both for public cloud connectivity and voice/omnichannel supporting enterprises globally. Any company who has been in business for 5+ years, with multiple office locations has a 75% chance of telecom “debt” where the pricing, service, taxes, and…
POTS Line Replacement Guide for 2022
POTS or Plain Old Telephone System has been in the US market for over 100 years based on copper analog infrastructure. “Ma Bell” aka AT&T was the original provider for lines to the home and every business nationwide. However, in recent years, many LECs and…
Why you should understand the difference with Oracle FastConnect Partners
Oracle Cloud Infrastructure (OCI) has multiple partners who can provide clear network connectivity into FastConnect. FastConnect is the onramp into OCI where you will look to traverse a Layer 1-3 option form your traffic origination to your destination at Oracle. We’ve seen more enterprises take…
How Contact Center User Interfaces will change in 2022
Contact Center as a Service (CCaaS) is the next-gen environment following a long standing PBX Call Center architecture we came to love. Now, integrating your CRM, Omnichannel, Analytics, Recording and more becomes much easier with everything in the cloud. Which Contact Center Interface is…
Verizon MPLS WAN into OCI FastConnect
There are three options to connect into OCI with Verizon and customers really have to understand the background of each option because it has impacts on installation. Many carrier account teams are still coming up to speed on how to connect into FastConnect within Oracle…
Network Engineer for Cloud Connectivity in Boston
Cloud Network Engineer experience in Boston and surrounding areas have become a mandatory need, especially for IaaS connectivity. Organizations looking to extend or leverage AWS, Azure, GCP and OCI cloud environments are lacking experienced individuals who grew up in Wide Area Network (WAN) deployments. Not…
Monetize your corporate Data Center via sale-leaseback
The massive shift to public cloud and virtualization has left many enterprise data centers operating well below capacity. The shift has accelerated in recent years leaving some enterprise data centers at less than 50% capacity. Executive management may realize that the costs of data center…
AWS Transit Gateway
Connect SDWAN into AWS Transit Gateway in 2022 Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises. When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to…
Connect SDWAN into AWS Transit Gateway in 2022
Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises. When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to AWS VPCs easily. This has been preferred compared to…
How to connect MPLS to Oracle Cloud Infrastructure
Oracle Fast Connect within OCI is their cloud on-ramp allowing organizations to establish routing from their WAN (Wide Area Network) or another public cloud providers into their regions. Many companies are taking advantage of moving their Oracle Database out of the datacenter into OCI for a…
Zoom Contact Center Strategies For 2022
What is Zoom Contact Center? With the introduction of Covid lockdowns, almost everyone with school-age kids or a job became familiar with ZOOM Video Communications as a leader in the video conferencing space. The San Jose, CA based company that was founded in 2011 was…
FinOps for AWS Egress fees & strategies for 2022
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…
A virtual CIO in 2022 can help your business and why you should care
Using a virtual CIO does not have to be a remote individual, often it is a fractional, seasoned executive hired to support an organizational change. In the past 24 months, more companies have experience executive shift due to M&A, departures, promotions and more leaving a…
Contact Center Consultants in Boston
Over the last ten years, contact center technology has advanced exponentially as legacy systems were replaced with cloud-native contact center as a service (CCaaS) platforms. In parallel to the growth of CCaaS, the popularity of social media exploded and Omni-Channel became a key feature of…
Zoom for Small Conference Rooms
Zoom Rooms has been designed to interoperate with almost every USB mic, camera, speaker, and the content can be pushed to any type of display. AV hardware manufacturers have designed solutions for small and medium Zoom Rooms that capture a typical sized room that holds…
IT Consultants in Boston
It is difficult to find a team of IT consultants that has a blend if business and technical acumen, as well as extensive IT industry experience. Mid-sized enterprises are seeking expertise from boutique agencies, rather than from the big names in consulting and they are finding…
Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game changing for the Customer Experience. Many of the leading contact center as a service providers have native AI capabilities or have integrations to best of breed AI software solutions. In general, AI is providing contact center…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
5G cloud networking access exists today and most companies do not realize it
Cloud Connectivity with 5G in 2022 5G cloud connectivity access exists today utilizing the early foray of telecom providers to route to IaaS environments easily. However, most companies do not realize this is available with their cloud service providers (CSPs) or do they feel it’s…
The Return To Office Playbook For 2022
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Now, The New Year is here and we would love to share…
The (Better) Managed IT Solutions Playbook for 2022
What are Managed IT Solutions in 2022? Managed IT Solutions provide comprehensive technology services for enterprises on a 24×7 basis. Often, these services are an augmentation of existing IT teams support covering off-hours, niche products or less critical but time-consuming tasks. Organizations who require on-premises(office)…
What is FinOps? The Easy Explanation
FinOps is about building a culture focused on financial accountability across cloud services within an organization. It does not necessarily mean reducing spend but rather a balance of growth, iteration and real-time reporting communicating your utilization of cloud services (and why) in your business. This…
5G For Business Networks in 2022 – What You Need to Know
Business leaders around the world should be tapping all available resources to understand how 5G will transform their industry. Further, they can partner with IT to position their business for the possibilities that the next generation in cellular networks present. Advancements in edge computing offerings…
Customer Success Consulting with Eversound
How Macronet Services helped Eversound achieve their desired outcomes to support customers. Customer Success Consulting in an ever-changing process as tech companies especially SaaS grapple with maniacal focus on customer journeys. Each organization often requires a slightly customized team structure, reporting, workflow and culture to…
What is Peering
Why Peering shapes traffic with networks Definition of Peering Peering provides two or more disparate autonomous internet networks the ability to route traffic directly to each other. Typically, this exchange allows the providers to route directly without having to pay each other or a third party…
FinOps Job Description for Cloud isn’t just about scaling
FinOps jobs are becoming a necessity within organizations as they shift the landscape to help their company scale cloud usage while balancing governance operationally and financially. Finding the right mix of technical aptitude and business acumen affords anyone in or potentially pursuing a FinOps…
5 Ways to connect to Oracle Cloud Infrastructure (OCI)
Connecting to Oracle FastConnect provides cloud teams a seamless and easy option to route traffic from the egress/ingress points for their public instances. Many companies new to Oracle Cloud Infrastructure (OCI) eager to begin consumption find themselves at a crossroad on how to connect their remote…
How Macronet Services Helped LRS Healthcare Streamline Their UC Selection & Implement Next Gen AV Design
Unified Communications as a Service (UCaaS) is one of the easiest options to deploy for employee collaboration both in the office or remote users. It has been instrumental in the new hybrid work model and inherently delivers key features of CRM integration, call analytics and…
It’s Time to Act on Copper Replacement
Prior to the passing of the Telecommunications Act of 1996, the copper telecommunications infrastructure across the country was a monopoly held by the incumbent local exchange carriers. Upon passing the deregulatory act, local markets were opened to competition by competitive local exchange carriers (LECS) who were now able…
How Macronet Helped Seven Bridges Genomics Navigate the Vendor Landscape With Ease
Seven Bridges Genomics is a precision medicine organization supporting some of the most critical needs in the Biotech industry. Their company is providing accelerating breakthroughs in genomics research for cancer, drug development, and precision medicine. As their work has grown so has the need to meet certain regulations such as Fed Ramp for…
Why a Packet Fabric acquisition of Rstor is Good for Cloud
PacketFabric announced it acquired Rstor today in a move that should bolster both organizations to deliver fast, reliable networking of cloud traffic and infrastructure. Today, many organizations are faced with the Cloud Networking challenge of staying on-prem, going all-in on cloud resources or having…
What is Tierpoint—The Ultimate Guide For 2022
TierPoint is a US Based Datacenter company with 37+ colocation facilities across 50 states, delivering hosting, network services, security, compliance, disaster recovery, IT & managed services. They boast an industry-leading uptime SLA of 100% across their assets with a minimum N+1 design. Clients can expect…
Why You Need a Business Continuity & Disaster Recovery Plan
Business Continuity and Disaster Recovery known as BCDR is a defined process of executable procedures and policies to remain operational in the event of technical disruption. Disruptions could be physical (power, internet or infrastructure loss), geopolitical changes or even in recent months a global pandemic. Inside…
5 Customer Success Technology Tips For 2022
Customer Success consulting options can vary from focusing on pure metrics (which are needed) to simply delivering ways to improve retention, cross-sell and upsell within a base. However, 2021 has really taken a deeper and more focused approached due to the changing landscape post pandemic….
Comprehensive WAN RFP Template
We have already covered the importance of selecting a qualified WAN consultant for your RFPs in a past post. But what about constructing a WAN RFP? For the uninitiated, it can be a daunting task filled with frustration. Luckily, we’ve done all the hard work…
Why FinOps Should Expand out of Public Cloud
FinOps goal is not simply lowering cloud cost, the focus is to bring financial accountability to variable cloud spend within an organization. Many companies today realize both in Finance and Dev/IT that cloud can be unpredictable as they scale to support the growth of their…
Best Viptela considerations for 2022
Viptela considerations on the Cisco SDWAN platform has literally changed overnight thanks to Covid. Many organizations looked at their corporate Wide Area Network (WAN) with Cisco ISR nodes and thinking of how their new network would migrate from MPLS to Cisco Viptela. Fast-Forward, employees consuming…
The Best Inbound Call Center Services for 2022
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
What is Cloud Networking
What is Cloud Networking Cloud Networking provides connectivity between your workloads/instances for applications, storage, databases and more regardless of the location. Public, Private Cloud and on-premises data centers all connect with cloud networking in the ecosystem to facilitate data transfer. As edge networks rise in prominence,…
Telecom Expense Management to Reduce Costs in 2022
What is Telecommunications Expense Management (TEM) TEM (Telecommunications Expense Management) is a SaaS based expense system or a human analysis process of your carrier Opex & billing. Audit, Cost Recovery, re-pricing, and bill pay are just a few options Telecom Expense Management can support organizations. 25%…
Contact Center Gamification: Game Your Way To Performance
If your business has invested in a contact center, the individuals sitting in the seats perform a critical role for your business. Contact Center managers have many levers and buttons that they can work with to help these team members achieve peak performance. Contact center…
Return To Office Technology Playbook
Audiovisual technology is instrumental to the remote employee and in office experience. Employees have changed their lifestyle as a result of COVID and business owners will need to adapt to return to office. No longer will employees be dedicated to working from an office Monday…
What is a colocation data center and why you should care in 2022
Colocation data center is commercial offering available for last 20+ years which provides Space, Power, Bandwidth, Cooling, Fire Suppression & Security to house IT equipment. Typically, colocation facilities also known as Data Centers, usually store networking and server devices. Colocation Data Centers allow corporations the ability…
5 tips for telecom expense management in 2022
Telecom Expense Management occurs either by using a SaaS based TEM (Telecom Expense Management) tool or manually leveraging in-house/external experts. Reducing Telecom Expenses is the #1 request of the C-level in 2021 within corporate WANs. Why? Many organizations have reduced their Telecom footprint to the…
Why you need an IT Audit Immediately
An IT Audit is absolutely needed in 2021 especially post-covid & back to the office with normal employee traffic. Taking an IT Audit does not mean your environment is incorrect, mis-configured or unsecured. IT Audits help achieve FinOps, Cloud Usage across the business & Optimization….
What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications. IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
The Best Enterprise Cloud Tips For 2022
Enterprise Cloud (EC) provides a uniform environment for a pay-as-you-go (PayGo) consumption model across public, private, and distributed clouds. EC affords organizations the ability to scale and deliver highly distributed infrastructure globally to support their business. The model in 2021 for Enterprise Cloud distribution will…
Best Megaport Options in 2022
Megaport provides on-demand private bandwidth which can scale quickly for cloud instances, colocation facilities and on-premises locations globally. They also offer customers the ability to utilize virtual cloud routers, side-stepping the traditional carrier across private and public cloud locations you have at the edge. Multi-cloud…
Choosing The Best WAN Consultant For RFPs in 2022
No matter what your endeavor, choosing the right WAN consultant for your RFP is critical to success. Adding resources that have pertinent experience, a track record of success, and in-depth knowledge of the focus topic will help your team avoid mistakes and lead you to…
What is Amazon Direct Connect And Why You Should Care
AWS Direct Connect is the onramp and offramp from AWS instances to other clouds. It provides you various options to connect your dedicated AWS infrastructure to other PaaS, SaaS and IaaS workgroups. Connecting to AWS Direct Connect is simple, easy and painless and it can…
What is SD-WAN—The Only Guide You’ll Need For 2022
The business wide area network (WAN) provides private connectivity between sites in a multi-location enterprise. As you can imagine, the technology has evolved substantially over the last few decades from basic point to point private line services to meshed network topologies. SD-WAN Explained will cover…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations. It allows a company to silo a FinOps practioner(s) to “glue” the Finance & Cloud organizations together to build a Cost Aware Culture. FinOps is a new category…
Advanced Call Center Technologies You Should Know About in 2022
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician in 2022
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Telephony The Ultimate Guide for 2022
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bell’s…
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…
IaaS vs. PaaS vs. SaaS the ultimate guide for 2022
2021 is the year of the extended breakout where most organizations will adopt a full stack of PaaS, SaaS, and IaaS in some fashion for their business. The pandemic forced companies to think quickly on their feet and implement a remote SDWAN, Unified Communications and…
Cloud Connectivity Explained
Cloud Connectivity is one of the fastest growing needs for organizations in 2021 as they look to expands across IaaS, PaaS and SaaS environments. If you are asking, “How do I connect AWS to Azure” or “Do I need call my telco for a connection…
5 Ways to Reduce Cost in Telecom 2022
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…
Top telecom expense management tips for 2022
What is Telecom Expense Management? Telecom Expense Management is the process of building a cost aware culture to manage your data, wireless and cloud network carrier services while improving OPEX. Additionally, focusing on how services, taxes and surcharges are accounted for against Master Services Agreements…
Cloud connectivity What you need to know for 2022
Cloud Connectivity for a multi-cloud strategy with IaaS in 2021, you have probably asked, how to connect AWS to Azure or Google Cloud Compute (GCP) or Oracle Cloud Infrastructure (OCI)? Many cloud teams are looking to diversify their IaaS strategy with AWS utilizing additional services…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask “what is a virtual call center” as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they won’t tell you in 2022
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…
5 Tips For Amazing Zoom Breakout Rooms
Zoom Breakout rooms are a useful feature used by anyone who hosts large meetings with people working together in smaller group discussions. Breakout rooms have a multitude of uses across any organization. We wrote this article on 5 Tips to Make sure your Zoom Breakout…
Zoom Room Design
Zoom Room Design Every company that uses Zoom rooms today is looking at designing their conferencing rooms to work and function as a video collaboration space using the Zoom Room software. Zoom Rooms will provide your team and customers with a great space to collaborate…
Best Ways to Use Zoom In Small Conference Rooms
Imagine you go back into the office and you have to speak with a colleague who is working from home. You have another colleague in the office who you also have joining this meeting, but they sit across the way from you. The two of…
Zoom Room Design For Large Conference rooms
Large conference rooms require a unique set up for audio visual hardware. We have helped our clients design hundreds of spaces from the ground up, each one requiring unique AV parts and specialty services to install. These conference rooms need customized attention…
Design Your Zoom Room or Teams Room in Virtual Reality
AV hardware is constantly changing size, shape, color and properties. How do you ensure your team is purchasing the right hardware? How do you know you’re putting your mic, speaker, cameras in the right location? What happens if you install a camera above, below or…
The Best and Worst Zoom Room Designs in 2022
The number of ways you can approach zoom room design is limitless. We have helped hundreds of enterprise clients implement and design Zoom Rooms across the globe with tens of thousands of different AV products. We’d like to hear from you about what your favorite…
What is AWS WAF
In just a short period within the cloud digital revolution, organizations have transitioned more web applications to AWS out of the data center than ever before. The agility to spin up workloads instantly provides a Dev & SRE team endless opportunities to share resources &…
What is Colocation and Why You Should Care
Executives responsible for managing businesses of all sizes are keenly aware that they need to pay attention to high-level IT decision making so that they are constantly aligning business objectives with IT’s strategic direction. Our team is often asked “what is colocation” by finance executives…
LAN vs. WAN: The Ultimate Guide
The modern enterprise network is rapidly evolving as more and more cloud services become the predominant source for serving business applications and the end-user becomes increasingly mobile. IT executives now need to understand how to transform their global network to ensure that the client experience…
What is Audio Visual (AV)?
AV is an abbreviation for Audio Visual or Audio Video. Audio Visual and Audio Video are interchangeable terms when describing audio and video conferencing communication technology. Today AV is used to signify the hardware used to record and transmit audio and video signal. Audio video…
Microsoft Teams Voice – Direct Routing Best Practice
Microsoft Teams Voice – Direct Routing Best Practice
Deliver a Frictionless Customer Experience by Integrating CCaaS and Unified Communications
CCaaS delivered in a frictionless experience.
What is the AWS Well-Architected Framework?
How to lower AWS costs.