What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Telephony The Ultimate Guide for 2021
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bell’s…
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…
IaaS vs. PaaS vs. SaaS the ultimate guide for 2021
2021 is the year of the extended breakout where most organizations will adopt a full stack of PaaS, SaaS, and IaaS in some fashion for their business. The pandemic forced companies to think quickly on their feet and implement a remote SDWAN, Unified Communications and…
Cloud Connectivity Explained
Cloud Connectivity is one of the fastest growing needs for organizations in 2021 as they look to expands across IaaS, PaaS and SaaS environments. If you are asking, “How do I connect AWS to Azure” or “Do I need call my telco for a connection…
5 Ways to Reduce Cost in Telecom 2021
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…
Top telecom expense management tips for 2021
What is Telecom Expense Management? Telecom Expense Management is the process of building a cost aware culture to manage your data, wireless and cloud network carrier services while improving OPEX. Additionally, focusing on how services, taxes and surcharges are accounted for against Master Services Agreements…
Cloud connectivity What you need to know for 2021
Cloud Connectivity for a multi-cloud strategy with IaaS in 2021, you have probably asked, how to connect AWS to Azure or Google Cloud Compute (GCP) or Oracle Cloud Infrastructure (OCI)? Many cloud teams are looking to diversify their IaaS strategy with AWS utilizing additional services…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask “what is a virtual call center” as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they won’t tell you
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…
5 Tips Zoom Breakout Rooms
5 Tips to Make Sure Your Zoom Breakout Rooms are Setup Properly Zoom Breakout rooms are a useful feature used by anyone who hosts large meetings with people working together in smaller group discussions. Breakout rooms have a multitude of uses across any organization. We…
Zoom Room Design
Zoom Room Design Every company who uses Zoom today is looking at designing their conferencing rooms to work and function as a video collaboration space using the Zoom Room software. Zoom Rooms will provide your team and customers with a great space to collaborate with…
Zoom for Small Conference Rooms
Imagine you go back into the office and you have to speak with a colleague who is working from home. You have another colleague in the office who you also have joining this meeting, but they sit across the way from you. The two of…
Zoom For large Conference rooms
Large conference rooms require a unique set up for audio visual hardware. We have helped our clients design hundreds of spaces from the ground up, each one requiring unique AV parts and specialty services to install. These conference rooms need customized attention…
Design Your Zoom Room or Teams Room in Virtual Reality
Design Your Zoom Room or Teams Room in Virtual Reality AV hardware is constantly changing size, shape, color and properties. How do you ensure your team is purchasing the right hardware? How do you know you’re putting your mic, speaker, cameras in the right location? …
Design the Best and Worst Zoom Room
The amount of ways you can design a Zoom room are limitless. We have helped hundreds of enterprise clients implement thousands of Zoom Rooms across the globe with tens of thousands of different AV products. We’d like to hear from you about what your favorite…
What is AWS WAF
In just a short period within the cloud digital revolution, organizations have transitioned more web applications to AWS out of the data center than ever before. The agility to spin up workloads instantly provides a Dev & SRE team endless opportunities to share resources &…
What is colocation and why you should care
Executives responsible for managing businesses of all sizes are keenly aware that they need to pay attention to high-level IT decision making so that they are constantly aligning business objectives with IT’s strategic direction. Our team is often asked “what is colocation” by finance executives…
LAN vs. WAN: The Ultimate Guide
The modern enterprise network is rapidly evolving as more and more cloud services become the predominant source for serving business applications and the end-user becomes increasingly mobile. IT executives now need to understand how to transform their global network to ensure that the client experience…
WHAT IS AV? AUDIO VISUAL DEFINITION AND DESCRIPTION
AV is an abbreviation for Audio Visual or Audio Video. Audio Visual and Audio Video are interchangeable terms when describing audio and video conferencing communication technology. Today AV is used to signify the hardware used to record and transmit audio and video signal. Audio video…
Microsoft Teams Voice – Direct Routing Best Practice
Microsoft Teams Voice – Direct Routing Best Practice
Deliver a Frictionless Customer Experience by Integrating CCaaS and Unified Communications
CCaaS delivered in a frictionless experience.
What is the AWS Well-Architected Framework?
How to lower AWS costs.