Zoom is an online video conferencing tool that has become increasingly popular in recent years, especially due to the pandemic. Zoom Rooms are dedicated physical setups designed for video conferencing, and they include hardware components like cameras, microphones, and speakers. While Zoom Rooms are typically…

In today’s fast-paced business environment, contact centers are essential to maintaining customer satisfaction and driving business growth. To ensure the success of a contact center, effective management is critical. In this article, we will explore some best practices for managing a contact center, including hiring…

In today’s highly competitive business environment, cost savings and return on investment (ROI) are critical for the success of any company. Contact centers can play a significant role in achieving these goals by providing efficient and effective customer service. This article will explore the various…

In today’s competitive business environment, customer experience (CX) has become a crucial differentiator for companies. Consumers expect exceptional service, and a contact center plays a critical role in ensuring that expectations are met. In this article, we will explore how to improve customer experience with…

In the current fast-moving world of business, customers anticipate receiving nothing but exceptional customer service. This is where an enhanced contact center can make all the difference for your business. By providing a centralized platform for customer interactions, an enhanced contact center can streamline communication,…

FinOps (Financial Operations) is the practice of bringing together finance and technology to manage financial operations. In recent years, there has been a surge in the adoption of automation in FinOps. Automation can help streamline financial operations, increase accuracy, reduce costs, and improve decision-making. In…

The use of cloud services has become an essential part of modern-day business operations. However, with the increasing adoption of cloud technologies, the cost of managing cloud resources has also increased. Organizations are struggling to control their cloud expenses, resulting in a need for efficient…

As businesses continue to rely more heavily on technology, IT budgets have become a significant consideration for companies of all sizes. With the rapidly evolving technology landscape, it is essential to stay on top of your IT budget planning to ensure that your business is…

In today’s fast-paced and technology-driven world, IT has become a vital component of any business. From small startups to large corporations, IT plays a crucial role in streamlining processes, increasing productivity, and driving innovation. However, with the benefits of IT come the costs of maintaining…

In today’s highly competitive business landscape, IT cost optimization has become an essential factor for organizations to remain profitable and competitive. Companies need to optimize their IT costs to enhance operational efficiency, minimize waste, and improve productivity. In this article, we will discuss some of…

The traditional Plain Old Telephone service (POTs) has been a reliable communication method for many years. However, as technology advances, many individuals and businesses are opting for POTs replacements that offer enhanced features and greater flexibility. If you’re considering installing a POTs replacement, this step-by-step…

If you’re a business owner looking to upgrade your communication system, you might have considered replacing your traditional phone service, also known as POTs, with a more modern solution. One of the options available to you is AT&T’s POTs replacement service. In this article, we…

In today’s world, businesses need reliable and efficient phone systems to stay competitive. Traditional phone systems like POTs (Plain Old Telephone Service) are becoming obsolete, and businesses are turning to newer, more advanced solutions.  As technology continues to advance at a rapid pace, traditional Plain…

In today’s rapidly advancing technological landscape, the need to upgrade and replace outdated components is paramount to ensure optimal performance and reliability. One such component that often requires replacement is the Digital POT, or Digital Potentiometer. In this comprehensive guide, we will explore the reasons…

In the era of advancing technology, the analog Plain Old Telephone Service (POTs) is gradually being replaced with more modern alternatives. This shift brings about various changes and considerations that users should be aware of. Understanding how the replacement process works and familiarizing oneself with…

In today’s business landscape, customers expect to communicate with businesses through multiple channels, such as email, phone, social media, live chat, and more. The ability to provide seamless and efficient customer support across these channels is essential for any business that wants to thrive in…

As customer expectations continue to rise, businesses are realizing the importance of providing exceptional customer support. In the modern age, customers want to connect with businesses through a variety of channels, such as phone, email, chat, and social media. A cloud contact center can provide…

Wi-Fi has become an integral part of our daily lives, and we rely on it to connect to the internet, stream media, and communicate with friends and family. However, as more devices connect to the internet, Wi-Fi networks can become congested and slow, resulting in…

The retail industry has been undergoing significant changes in recent years, driven by advancements in technology and changing consumer expectations. One of the most significant areas of innovation in the retail industry is the development of cutting-edge network technology. In this article, the team at Macronet…

Many in IT face the question how can a healthcare organization improve its revenue cycle management while maintaining daily operations?  Some debate if they should go all in with Managed IT Services for Healthcare or in-source/staff everything to support the needs.  Each use case, the…

Table of Contents Introduction What is FCC 19-72? The Evolution of POTS Key Implications of FCC 19-72 Challenges and Opportunities What Do I Need to Do Now? Conclusion POTS FCC 19-72 Introduction Back in October of 2021, the team at Macronet Services posted an article called…

POTS Lines stand for Plain Old Telephone Service which are the analog copper services that have been in every business and residential home for 100 years.  It is part of the Publicly Switched Telephone Network (PSTN) which support routing calls from the origination to destination….

Our team at Macronet Services has a unique perspective on the marketplace for enterprise network service providers.  We are constantly working on designing, sourcing, implementing, and governing global network solutions for our clients, which gives us visibility into the products and solutions of telecom suppliers.  Further,…

The massive shift to public cloud and virtualization has left many enterprise data centers operating well below capacity.  The shift has accelerated in recent years leaving some enterprise data centers at less than 50% capacity.   Executive management may realize that the costs of data center…

  Connect SDWAN into AWS Transit Gateway in 2022 Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises.  When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to…