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Expert Customer


Success Consulting
CONTACT US

We Help You Drive Desired Outcomes at Scale

Experienced Customer Success Consulting can be the difference between losing clients and having triple-digit Net Revenue Retention rates. Are you working with the right partner?

Customer Success advisors who lived the journey

We help Customer Success organizations thrive in their Expansion, Renewal, and CSAT scores.

How do we help your Customer Success organization?

P2P - People to People

We help you build the most optimal CX process to support your customers while balancing the right team culture.  It’s not just lip service, our team has Led, Scaled, and Delivered superior CSM teams globally.

Process

Do you just run metrics in your CSM organization?  Do you have no KPIs at all?  We believe each organization, even traditional SaaS Customer Success teams need slide modifications to strike the right balance for your customers.  We help you uncover what will allow the most sticky customer experience in the market.

Customer Success Metrics

Do you have the proper Omnichannel tools & cadence to support your customers?  Building a proper communication path for your customers & balance that with customer success metrics to drive the right KPIs is a must.

Staffing

Based on our tenure leading Customer Success Teams & advising other companies, we methodically assist by:

  • Assessing your organization for growth
  • Talent Management
  • NPS/CSAT
  • Customer Success Process Optimization
  • Network Security
  • Technology Roadmapping

Implementation

We take a Customer Success approach to finalize & implement your desired outcomes for your company.

  • Organizing to execute
  • Deploy with control and communication
  • Controlling with technical SaaS & Cloud Services
  • KPIs, and lessons learned

See How You Stack Up ->

Request a Free Customer Success Assessment

How Macronet Services Drove Success at Eversound

A Success Framework For Scale

Macronet Services recently engaged with the Eversound Customer Success team to lay the proper CS foundations that will enable long-term customer success.

See Their Story

Partners For Customer Success

Macronet Services launched their Telecom Exp Solution and we instantly found savings. The next commission will have them implement their Cloud Expense system for .

CFO

Supply Chain

We have benefitted by the output of this practice by Gary, Scott and the rest of the Macronet team. This is a clear underlying ROI of our relationship with them. 

Keith Lyons, Global Director

IT Service Delivery for GCP Applied Technologies

I’ve been working with Macronet Services for about 2 years now and it’s been great. As a CISO, I’m looking for someone to help me navigate the challenges in the vendor management space…the things I’ve been doing with Macronet have provided both the deep technical expertise but they’ve also aligned it with things I need to think about from a business perspective.

Brian Castagna

CISO at Seven Bridges Genomics

Working hours

Mon. – Fri. 9AM – 5PM

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Connect With Us

MACRONET SERVICES

We leverage our vast partner portfolio to bring forward the best network solutions. We enable IT teams to be more efficient and the businesses they support to be more competitive in the marketplace.

CONTACT INFO

PHONE     (978) 614-0285

ADDRESS    36 Maplewood Ave, Portsmouth, NH 03801

EMAIL    [email protected]

GET IN TOUCH

We offer free assessments of your environment to see how we can help. Our ability to leverage vendor benchmarks prevents time and cycle waste. Macronet Services will have a Solution Specialist contact you as soon as possible. We will quickly communicate if there isn’t a fit and still direct you to another path.