fbpx
By using our website, you agree to the use of our cookies.
By using our website, you agree to the use of our cookies.

Experts for You CONTACT US

Customer Success advisors who lived the journey

We help Customer Success organizations thrive in their Expansion, Renewal, and CSAT scores.

How do we help your Customer Success organization?

P2P - People to People

We help you build the most optimal CX process to support your customers while balancing the right team culture.  It’s not just lip service, our team has Led, Scaled, and Delivered superior CSM teams globally.

Process

Do you just run metrics in your CSM organization?  Do you have no KPIs at all?  We believe each organization, even traditional SaaS Customer Success teams need slide modifications to strike the right balance for your customers.  We help you uncover what will allow the most sticky customer experience in the market.

Customer Success Metrics

Do you have the proper Omnichannel tools & cadence to support your customers?  Building a proper communication path for your customers & balance that with customer success metrics to drive the right KPIs is a must.

Staffing

Based on our tenure leading Customer Success Teams & advising other companies, we methodically assist by:

  • Assessing your organization for growth
  • Talent Management
  • NPS/CSAT
  • Customer Success Process Optimization
  • Network Security
  • Technology Roadmapping

Implementation

We take a Customer Success approach to finalize & implement your desired outcomes for your company.

  • Organizing to execute
  • Deploy with control and communication
  • Controlling with technical SaaS & Cloud Services
  • KPIs, and lessons learned

Partners For Customer Success

Email

info@macronetservices.com

Working hours

Mon. – Fri. 9AM – 5PM
Connect With Us

MACRONET SERVICES

We leverage our vast partner portfolio to bring forward the best network solutions. We enable IT teams to be more efficient and the businesses they support to be more competitive in the marketplace.

CONTACT INFO

PHONE     (978) 614-0294

ADDRESS    One Liberty Lane East Suite 302
Hampton, NH 03842

EMAIL    info@macronetservices.com

GET IN TOUCH

We offer free assessments of your environment to see how we can help. Our ability to leverage vendor benchmarks prevents time and cycle waste. Macronet Services will have a Solution Specialist contact you as soon as possible. We will quickly communicate if there isn’t a fit and still direct you to another path.