This Tech Manufacturing customer wanted to Audit their contracts & inventory to prevent miss-billing with their vendor carriers. They contacted Macronet Services for a Telecom Expense Management Quote requesting a SaaS option.

Macronet determined immediately a SaaS solution would not be required saving the customers Opex costs not required. Instead, and a short 2-hour assessment of their invoMany organizations need to ensure they are not over paying their carrier bills. Now to Covid-19, companies want to keep less office locations open & don’t know where to start with their contracts & vendors to reduce their architecture.

We have 3 simple options for customers or offer a hybrid approach using a SaaS solution with consulting.

1. Perform an audit of carriers, look for cost recovery and correct existing billing.

2. Implement a SaaS Telecom Expense Management solution to correct issues.

3. Provide monthly consulting hours through a Statement of Work (SOW)

Result: The Macronet Services costs typically is more than recovered due to the monthly overspend.

Companies with a global footprint often require a complete technology refresh of their Voice, Data and Colocation services every 24-36 months. Ultimately, the number of vendors supporting their business is a challenge to pull together in a formal bid process.

Macronet Services launched a global RFP & SWOT analysis focus for customers. We can typically reduce 30% in spend, while improving your infrastructure posture for next-generation services. Now with pressure to support a Remote Workforce, Macronet is helping clients downsize their footprint to support these new nodes.

Global Manufacturing company outside of Boston, MA who recently migrated to a Dedicated Internet Access (DIA) and SD-WAN network allowing for VoIP/UCaaS Solution to be deployed.

Issue: 50+ sites globally and 50+ different PBX solutions. Challenge to manage, high cost, disconnected,

Solution: Macronet Implemented a Cloud PBX solution reducing monthly spend by 40% or $1.5mil savings over 3 years. Single user portal for all PBX management integrated to AV solution for true unified communications platform integrated to Microsoft Teams.

Global Software company based in San Francisco, CA (5000+ employees)

Background: Solidifying and implementing global AV Standard

Issue: Non-standard room types rolled out across the globe, challenges with multiple different AV Implementation partners, re-design global AV standard

Solution: DGI Communications was able to help with Zoom Room Installations in Bellevue, WA, San Francisco, CA, Washington DC, and will be the selected partner for all future AV Installations. Global hardware standard helped for a seamless site turnup on-budget and on-time. Fewer management, communication and project challenges.

Global retail company

Background: Implementing Microsoft Teams – Replacement of Avaya and Lifesize

Issue: Microsoft Teams doesn’t integrate with existing AV hardware (Lifesize) and needs to find a replacement AV Solution. Current Avaya Phone system and Contact Center doesn’t integrate with their vision for Leveraging Microsoft Teams for Phone System. Future Phone System needs to be integrated to Microsoft Teams for ease of use.

Solution: DGI Communications was able to help replace Lifesize hardware with Crestron hardware. This helped the client have One-Touch-Join meeting experience in all their global offices. 8×8 Voice for Microsoft Teams enabled a seamless solution for the client to be able to dial out from their Microsoft Teams Platform and leverage 8×8’s robust Phone System and Call Center solution to voice enable every employee from any device. Microsoft Teams is their single platform for Voice, Video and Collaboration from any office globally.

Implementing Microsoft Teams for Global Retailers, replacing Avaya and Lifesize

Issue: Microsoft Teams doesn’t integrate with existing AV hardware (Lifesize) and needs to find a replacement AV Solution. Current Avaya Phone system and Contact Center doesn’t integrate with their vision for Leveraging Microsoft Teams for Phone System. Future Phone System needs to be integrated to Microsoft Teams for ease of use.

Solution: We use DGI Communications, our global A/V partner to help replace Lifesize hardware with Crestron hardware. This helps clients have One-Touch-Join meeting experiences in all their global offices. 8×8 Voice for Microsoft Teams enables a seamless solution for the client to be able to dial out from their Microsoft Teams Platform and leverage 8×8’s robust Phone System and Call Center solution to voice enable every employee from any device. Microsoft Teams is their single platform for Voice, Video and Collaboration from any office globally.