What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…
IaaS vs. PaaS vs. SaaS the ultimate guide for 2021
2021 is the year of the extended breakout where most organizations will adopt a full stack of PaaS, SaaS, and IaaS in some fashion for their business. The pandemic forced companies to think quickly on their feet and implement a remote SDWAN, Unified Communications and…
Top telecom expense management tips for 2021
What is Telecom Expense Management? Telecom Expense Management is the process of building a cost aware culture to manage your data, wireless and cloud network carrier services while improving OPEX. Additionally, focusing on how services, taxes and surcharges are accounted for against Master Services Agreements…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask “what is a virtual call center” as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they won’t tell you
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…
5 Tips Zoom Breakout Rooms
5 Tips to Make Sure Your Zoom Breakout Rooms are Setup Properly Zoom Breakout rooms are a useful feature used by anyone who hosts large meetings with people working together in smaller group discussions. Breakout rooms have a multitude of uses across any organization. We…
Zoom For large Conference rooms
Large conference rooms require a unique set up for audio visual hardware. We have helped our clients design hundreds of spaces from the ground up, each one requiring unique AV parts and specialty services to install. These conference rooms need customized attention…
Design Your Zoom Room or Teams Room in Virtual Reality
Design Your Zoom Room or Teams Room in Virtual Reality AV hardware is constantly changing size, shape, color and properties. How do you ensure your team is purchasing the right hardware? How do you know you’re putting your mic, speaker, cameras in the right location? …