IT Cost Optimization Best Practices
IT cost optimization is the process of reducing the cost of operating and maintaining an organization’s IT infrastructure while still delivering the desired level of service and value. The goal of IT cost optimization is to minimize spending while still meeting the needs and requirements…
What is FinOps? The Easy Explanation
FinOps is about building a culture focused on financial accountability across cloud services within an organization. It does not necessarily mean reducing spend but rather a balance of growth, iteration and real-time reporting communicating your utilization of cloud services (and why) in your business. This…
Comprehensive WAN RFP Template
We have already covered the importance of selecting a qualified WAN consultant for your RFPs in a past post. But what about constructing a WAN RFP? For the uninitiated, it can be a daunting task filled with frustration. Luckily, we’ve done all the hard work…
What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications. IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
What is Amazon Direct Connect And Why You Should Care
AWS Direct Connect is the onramp and offramp from AWS instances to other clouds. It provides you various options to connect your dedicated AWS infrastructure to other PaaS, SaaS and IaaS workgroups. Connecting to AWS Direct Connect is simple, easy and painless and it can…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician in 2022
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…