Top Tips for a Winning Agentic AI Contact Center for 2025
Top Tips for a Winning Agentic AI Contact Center for 2025 The best options for deploying Agentic AI Contact Centers are to evaluate, test and use sample data to simulate a conversational experience prior to a decision. Agent AI can produce an Omnichannel on steroids…
Why Enterprises Should Choose a Third-Party Knowledge Management Platform (KMP) Instead of Building In-House
A common question among CIOs and IT leaders when discussion AI strategies is whether to build a custom Knowledge Management Platform (KMP) in-house or to leverage a third-party enterprise-grade solution. While the appeal of full control, customizability, and cost savings may drive organizations toward an…
Telecom Expense Audit: A Multi-Site Business Guide to Reducing Costs and Optimizing Services
Is your multi-site business struggling to manage complex telecom expenses? You’re not alone. Many small and medium-sized businesses face the challenge of optimizing their telecommunications costs while maintaining essential connectivity across multiple locations. While your telecom spend might not justify a full-time expense management service,…
Top 5 Things to Look for in AV Technicians: A Business Leader’s Guide
Picture this: You’re minutes away from a make-or-break investor presentation, and suddenly your seemingly straightforward audiovisual setup decides to throw a tantrum worthy of a toddler who’s been denied ice cream. The projector is displaying modern art instead of your PowerPoint, the audio system’s performing…
Best AV Technicians in 2025: Navigating the AI-Powered Audiovisual Landscape
In today’s rapidly evolving business landscape, the role of audiovisual (AV) technicians has undergone a dramatic transformation. As we progress through 2025, the integration of Artificial Intelligence (AI) into AV systems has revolutionized how businesses communicate, collaborate, and engage with their audiences. This comprehensive guide…
Quantum Computing: Preparing Data Centers for the Next Computing Revolution
The emergence of quantum computing represents a paradigm shift that will fundamentally transform data center architecture, operations, and infrastructure requirements. As quantum technologies move from research labs toward commercial viability, data center leaders must begin preparing for the integration of quantum systems into their existing…
Edge Computing in Data Centers: The Evolution of Infrastructure Distribution
As organizations continue their digital transformation journeys, CIOs face mounting pressure to deliver faster, more reliable services to user bases increasingly distributed across the WAN. Edge computing has emerged as a crucial strategy in meeting these demands, fundamentally changing how we think about data center…
Who are the 8 Leading Contact Center Providers and what they offer.
Contact center software is a solution that provides cloud functionality for call centers supporting agents and their clients globally. Contact Center Software has revolutionized how businesses manage customer interactions, develop call flows, interact over voice, chat, email and text to perfect the experience. Far more…
What is DocuSign and how it can make your business more efficient in 2025
DocuSign is an electronic signature platform that changed how businesses and individuals handle document signing between one another, removing the need of the traditional Fax machine. This product is a CLM and DocuSign alternatives in the past included a hard-wired, large fax machine plugged into…
ServiceNow’s AI-Powered Future: Leading the Enterprise Digital Transformation
ServiceNow has emerged as a powerhouse in enterprise digital transformation, particularly as organizations worldwide embrace artificial intelligence (AI) to revolutionize their operations. With its robust platform, strategic partnerships, and innovative approach to AI integration, ServiceNow is uniquely positioned to help businesses navigate the complex journey…