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What is MultiCaaS: How does MultiCaaS improve Contact Center ROI?

MultiCaaS is a term defining a powerful concept that combines two essential components:¬†Unified Communications as a Service (UCaaS)¬†and¬†Contact Center as a Service (CCaaS). Let‚Äôs delve into why MultiCaaS is shaping the future of contact centers and how it can enhance your organization‚Äôs¬†Return on Investment (ROI)…