Best Viptela considerations for 2021
Viptela considerations on the Cisco SDWAN platform has literally changed overnight thanks to Covid. Many organizations looked at their corporate Wide Area Network (WAN) with Cisco ISR nodes and thinking of how their new network would migrate from MPLS to Cisco Viptela. Fast-Forward, employees consuming…
The Best Inbound Call Center Services for 2021
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
SDWAN Explained
The business wide area network (WAN) provides private connectivity between sites in a multi-location enterprise. As you can imagine, the technology has evolved substantially over the last few decades from basic point to point private line services to meshed network topologies. SD-WAN Explained will cover…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
Advanced Call Center Technologies You Should Know About in 2021
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
Telephony The Ultimate Guide for 2021
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bell’s…
5 Ways to Reduce Cost in Telecom 2021
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…
Cloud connectivity What you need to know for 2021
Cloud Connectivity for a multi-cloud strategy with IaaS in 2021, you have probably asked, how to connect AWS to Azure or Google Cloud Compute (GCP) or Oracle Cloud Infrastructure (OCI)? Many cloud teams are looking to diversify their IaaS strategy with AWS utilizing additional services…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask “what is a virtual call center” as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they won’t tell you in 2021
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…