5G For Business Networks in 2022 – What You Need to Know
Business leaders around the world should be tapping all available resources to understand how 5G will transform their industry. Further, they can partner with IT to position their business for the possibilities that the next generation in cellular networks present. Advancements in edge computing offerings…
5 Ways to connect to Oracle Cloud Infrastructure (OCI)
Connecting to Oracle FastConnect provides cloud teams a seamless and easy option to route traffic from the egress/ingress points for their public instances. Many companies new to Oracle Cloud Infrastructure (OCI) eager to begin consumption find themselves at a crossroad on how to connect their remote…
How Macronet Services Helped LRS Healthcare Streamline Their UC Selection & Implement Next Gen AV Design
Unified Communications as a Service (UCaaS) is one of the easiest options to deploy for employee collaboration both in the office or remote users. It has been instrumental in the new hybrid work model and inherently delivers key features of CRM integration, call analytics and…
It’s Time to Act on Copper Replacement
Prior to the passing of the Telecommunications Act of 1996, the copper telecommunications infrastructure across the country was a monopoly held by the incumbent local exchange carriers. Upon passing the deregulatory act, local markets were opened to competition by competitive local exchange carriers (LECS) who were now able…
Best Viptela considerations for 2022
Viptela considerations on the Cisco SDWAN platform has literally changed overnight thanks to Covid. Many organizations looked at their corporate Wide Area Network (WAN) with Cisco ISR nodes and thinking of how their new network would migrate from MPLS to Cisco Viptela. Fast-Forward, employees consuming…
The Best Inbound Call Center Services for 2022
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
SDWAN Explained
The business wide area network (WAN) provides private connectivity between sites in a multi-location enterprise. As you can imagine, the technology has evolved substantially over the last few decades from basic point to point private line services to meshed network topologies. SD-WAN Explained will cover…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
Advanced Call Center Technologies You Should Know About in 2022
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
Telephony The Ultimate Guide for 2022
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bell’s…