Contact Center Software: Features and Benefits
Are you tired of manually managing your customer interactions? Do you want to streamline your communication channels and increase customer satisfaction? Look no further than contact center software. In this article, we will explore the features and benefits of this powerful tool and how it…
Essential Performance Metrics for Contact Centers
As businesses grow and expand, their need for effective communication with customers increases as well. Contact centers have become essential in providing customer support, handling queries, and resolving issues. It is essential for contact centers to track and measure their performance to ensure that they…
Staff Training for Contact Center Success
In today’s competitive business world, customer service is a critical aspect of any successful business strategy. Contact centers are at the forefront of this customer service revolution, and the success of these centers hinges on the skills and knowledge of their staff. Training your staff…
Contact Center Gamification Leaders for 2023
Gamification in the contact centerĀ refers to the use of game design elements, such as points, badges, and leaderboards, in a customer service setting to enhance engagement and motivation among agents. In recent years, the adoption of gamificationĀ in the contact center has been increasing as businesses…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact centerĀ agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
The Return To Office Playbook For 2023
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. Ā The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Ā Now, The New Year is here and we would love to share…
How Macronet Helped Seven Bridges Genomics Navigate the Vendor Landscape With Ease
Seven Bridges Genomics is a precision medicine organization supporting some of theĀ mostĀ critical needs in theĀ BiotechĀ industry.Ā Ā Their company is providing accelerating breakthroughs ināÆgenomicsāÆresearch for cancer, drug development, and precision medicine.Ā As their work has grown so has the need to meet certain regulations such as Fed RampĀ for…
Return To Office Technology Playbook
Audiovisual technology is instrumental to the remote employee and in office experience. Ā Ā Employees have changed their lifestyle as a result of COVID and business owners will need to adapt to return to office. Ā No longer will employees be dedicated to working from an office Monday…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations.Ā It allows a company to silo a FinOps practioner(s) to āglueā the Finance & Cloud organizations together to build a Cost Aware Culture.Ā FinOps is a new category…