Contact Center Gamification Leaders for 2023
Gamification in the contact center refers to the use of game design elements, such as points, badges, and leaderboards, in a customer service setting to enhance engagement and motivation among agents. In recent years, the adoption of gamification in the contact center has been increasing as businesses…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
The Return To Office Playbook For 2023
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Now, The New Year is here and we would love to share…
How Macronet Helped Seven Bridges Genomics Navigate the Vendor Landscape With Ease
Seven Bridges Genomics is a precision medicine organization supporting some of the most critical needs in the Biotech industry. Their company is providing accelerating breakthroughs in genomics research for cancer, drug development, and precision medicine. As their work has grown so has the need to meet certain regulations such as Fed Ramp for…
Return To Office Technology Playbook
Audiovisual technology is instrumental to the remote employee and in office experience. Employees have changed their lifestyle as a result of COVID and business owners will need to adapt to return to office. No longer will employees be dedicated to working from an office Monday…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations. It allows a company to silo a FinOps practioner(s) to “glue” the Finance & Cloud organizations together to build a Cost Aware Culture. FinOps is a new category…