Replace POTS Lines
The FCC POTS line mandate moniker has taken a life of its own with respect to transformation of this legacy copper environment. Ā There is mass confusion in the industry around when, where, how you must replace your POTS lines with a replacement service based on…
Lower IT Costs in 2023
Reducing IT costs is a priority for many organizations in 2023, as technology expenses can quickly add up and eat into profits. However, reducing IT costs doesn’t have to mean cutting corners on technology investment or sacrificing the tools and resources your team needs to…
IT Cost Optimization Best Practices
IT cost optimization is the process of reducing the cost of operating and maintaining an organization’s IT infrastructure while still delivering the desired level of service and value. The goal of IT cost optimization is to minimize spending while still meeting the needs and requirements…
How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centersĀ are critical components of any business as they serve as the primary point of interaction between customers and…