What is Avaya Aura Contact Center? Quick Answer + Advice
Aura is a cloud-based contact center software platform offered by Avaya. It provides features for managing customer interactions across multiple communication methods, such as Voice, Chat, Email, and Social Media. Aura is designed to help organizations improve customer service, increase agent productivity, and gain insights…
5 Modern Conference Room Design Ideas – For the Future Workplace
In today’s evolving workplace landscape, conference rooms have transformed from simple meeting spaces into dynamic environments that foster collaboration, creativity, and productivity. We’ve discovered that each modern workplace design requires a special and unique items that will truly draw your team to come together. We’ve…
Enterprise Call Branding: The Missing Link in Voice Network Security
Enterprise Call Branding: The Missing Link in Voice Network Security After spending 20+ years architecting voice networks for Fortune 500 companies, I’ve witnessed the evolution of voice channel threats from simple war dialing to today’s sophisticated AI-powered exploitation campaigns. The proliferation of voice fraud has…
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design In the ever-evolving landscape of enterprise networking, Software-Defined Wide Area Networking (SDWAN) has emerged as a transformative technology, promising improved application performance, enhanced user experience, and greater network flexibility. As organizations…
Unleashing Productivity: AI Capabilities in Zoom vs Microsoft Teams
Conference Room Design
Introduction In today’s dynamic business environment, a well-designed conference room is crucial for effective collaboration, communication, and decision-making. Whether you’re renovating an existing space or planning a new office, careful consideration of various factors can significantly enhance the functionality and efficiency of your conference room….
Starlink for Business: Selecting an Authorized Reseller
In today’s fast-paced and interconnected world, reliable internet connectivity is crucial for businesses of all sizes. Whether it’s for communication, data transfer, or accessing cloud services, a stable and high-speed internet connection can significantly impact a company’s productivity and efficiency. The team at Macronet Services…
Network as a Service (NaaS) Explained The Easy Way + Tips!
What is Network as a Service? Network as a Service (NaaS) is a cloud-based model that allows organizations to manage their network infrastructure without the need to own or maintain physical hardware. This model provides a flexible, scalable, and cost-effective solution for businesses looking to…
How to connect to OCI (Oracle Cloud Infrastructure)—Video Explainer + Easy Steps
To connect your data center colocation to OCI, you must really understand the nuances which exist on the carrier side. OCI FastConnect allows customers to easily on-ramp into their cloud, however, the carrier connection back to your data center can be tricky if this is…
Managed Starlink for Business: Everything You Need to Know
Enterprise IT teams are constantly seeking the best options for remote offices, resiliency, and solutions for IoT and mobile fleets. The team at Macronet Services has helped businesses of all sizes design and procure connectivity solutions for businesses of all sizes and Starlink for Business…