What is a Tierpoint Data Center—The Ultimate Guide For 2023
TierPoint is a US Based Datacenter company with 37+ colocation facilities across 50 states, delivering hosting, network services, security, compliance, disaster recovery, IT & managed services. Â They boast an industry-leading uptime SLA of 100% across their assets with a minimum N+1 design. Â Clients can expect…
Why You Need a Business Continuity & Disaster Recovery Plan
Business Continuity and Disaster Recovery known as BCDR is a defined process of executable procedures and policies to remain operational in the event of technical disruption.  Disruptions could be physical (power, internet or infrastructure loss), geopolitical changes or even in recent months a global pandemic.  Inside…
Why FinOps Should Expand out of Public Cloud
FinOps goal is not simply lowering cloud cost, the focus is to bring financial accountability to variable cloud spend within an organization. Â Many companies today realize both in Finance and Dev/IT that cloud can be unpredictable as they scale to support the growth of their…
What is Cloud Networking
What is Cloud Networking Cloud Networking provides connectivity between your workloads/instances for applications, storage, databases and more regardless of the location.  Public, Private Cloud and on-premises data centers all connect with cloud networking in the ecosystem to facilitate data transfer.  As edge networks rise in prominence,…
Telecom Expense Management to Reduce Costs in 2023
What is Telecommunications Expense Management (TEM) TEM (Telecommunications Expense Management)Â is a SaaS based expense system or a human analysis process of your carrier Opex & billing. Â Audit, Cost Recovery, re-pricing, and bill pay are just a few options Telecom Expense Management can support organizations. Â 25%…
What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications.  IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
The Best Enterprise Cloud Tips For 2023
Enterprise Cloud (EC) provides a uniform environment for a pay-as-you-go (PayGo) consumption model across public, private, and distributed clouds. Â EC affords organizations the ability to scale and deliver highly distributed infrastructure globally to support their business. Â The model in 2021 for Enterprise Cloud distribution will…
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
IaaS vs. PaaS vs. SaaS the ultimate guide for 2022
2021 is the year of the extended breakout where most organizations will adopt a full stack of PaaS, SaaS, and IaaS in some fashion for their business. The pandemic forced companies to think quickly on their feet and implement a remote SDWAN, Unified Communications and…