The Executive’s Guide to CX Automation: Transforming Customer Experience in the Digital Age
Remember when “automation” meant those frustrating phone trees that had us shouting “REPRESENTATIVE!” into our phones? Well, those days are about as relevant as a flip phone at a tech conference. Today’s Customer Experience (CX) Automation is an entirely different beast – one that’s less…
Simplifying Enterprise AI Implementation: How Service Providers Are Bridging the Gap
The term “AI” can now be found in nearly every tech silo and implementing AI solutions can feel like navigating a maze. While many enterprises recognize the transformative potential of AI and AI tools, they often struggle with the complexity of implementation. Specialized AI service…
How to obtain a Global Tier-1 ISP Quote, Design and Negotiated Term
To generate quotes for leading Global Tier-1 Internet Service Providers (ISPs) you must understand how each carrier operates their network compared to your enterprise region. It can turn out to be a very daunting task understanding which Global Tier-1 ISP carrier(s) are the right fit…
Predictive Workforce Management in Modern Contact Centers
In today’s hypercompetitive business landscape, contact centers are no longer just cost centers – they’re strategic assets that can make or break the customer journey and directly impact customer relationships. Leading CCaaS (Contact Center as a Service) providers have recognized this shift and are leveraging…
Top 5 AI Tools for Business in 2025 You Should Know About
Let’s face it – AI isn’t just a buzzword anymore. It’s revolutionizing how we do business, and if you’re not leveraging these tools, you’re probably leaving money on the table and leaving growth untapped. As we move through 2025, the AI landscape has matured significantly,…
OCI FastConnect to on-premise Steps and What to Know
Connecting to OCI FastConnect from your datacenter or corporate office should follow the same evaluation rigor you performed when you decided Oracle would be your cloud vendor. Even if you are not a WAN or Telco expert, we will discuss the basics so you can…
Enterprise Call Branding: The Missing Link in Voice Network Security
Enterprise Call Branding: The Missing Link in Voice Network Security After spending 20+ years architecting voice networks for Fortune 500 companies, I’ve witnessed the evolution of voice channel threats from simple war dialing to today’s sophisticated AI-powered exploitation campaigns. The proliferation of voice fraud has…
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design In the ever-evolving landscape of enterprise networking, Software-Defined Wide Area Networking (SDWAN) has emerged as a transformative technology, promising improved application performance, enhanced user experience, and greater network flexibility. As organizations…
Unleashing Productivity: AI Capabilities in Zoom vs Microsoft Teams
The DigiCert Recall: What You Need to Know Now
In the ever-evolving landscape of digital security, certificate authorities (CAs) like DigiCert play a crucial role in ensuring the safety and integrity of online communications. However, even the most reputable entities can encounter issues. On July 29, 2024, DigiCert announced a significant recall of certain…