How to Use Cloud Contact Centers to Hyper-Charge Customer Support
As customer expectations continue to rise, businesses are realizing the importance of providing exceptional customer support. In the modern age, customers want to connect with businesses through a variety of channels, such as phone, email, chat, and social media. A cloud contact center can provide…
How to Use Virtual Contact Centers for Exceptional Customer Support
In today’s digital age, customer service expectations are higher than ever. Customers demand quick and efficient service, regardless of their location or time zone. This is where virtual contact centers come in. A virtual contact center is a cloud-based customer service center that can operate…
6 Different Types of Contact Centers That Could Benefit Your Business
In today’s fast-paced and highly competitive business world, providing exceptional customer service is crucial for companies to survive and thrive. One of the most effective ways to achieve this is by setting up a contact center. Setting up a contact center equipped with cutting-edge technology…
Top Reasons to use and outsourced IT help desk
In today’s digital world, businesses rely heavily on their IT infrastructure to run their operations smoothly. With technology evolving at a rapid pace, businesses need to ensure that their IT systems are always up and running to avoid any downtime for employees. This is where…
Top Outsourced IT Help Desk Providers in Boston
Selecting a provider for an outsourced IT help desk is an important decision that can have a strong impact on the employee perception of the business environment. When selecting an outsourced IT help desk, businesses should consider several factors to ensure they choose the best…
Who Are the Leading Colocation Providers in Boston?
In today’s fast-paced world, data is the lifeblood of businesses. Companies rely on data to make informed decisions, drive growth, and stay ahead of the competition. As a result, the need for reliable and secure data centers is more critical than ever. Colocation providers offer businesses…
Which Should You Build? Zoom Room or Microsoft Teams Room—The Quick Answers
Many organizations today are determining whether to implement either Zoom or Microsoft Teams Rooms. Both Zoom Rooms and Microsoft Teams Rooms are videoconferencing solutions designed for meeting rooms, and they each have their own unique features and benefits. The choice between the two will largely…
What is Wi-Fi 6 and how is it used in Retail Store Environments
Wi-Fi has become an integral part of our daily lives, and we rely on it to connect to the internet, stream media, and communicate with friends and family. However, as more devices connect to the internet, Wi-Fi networks can become congested and slow, resulting in…
What are the benefits and challenges of Edge Computing
Edge computing is a new computing paradigm that has emerged in recent years, driven by the growth of the Internet of Things (IoT), cloud computing, and the need for low-latency applications. Edge computing refers to the practice of processing and storing data at the edge…
Network Design Guide – What are the elements of Network Design
This Network Design Guide was created by the network architects at Macronet Services as a resource for IT professionals to consider each of the elements of network design in a logical format. This format may also serve as a guide when compiling network inventory, publishing…