DocuSign and Conga Composer are two SaaS application tools who transform the traditional paper-based process of document signing and digitalize it a governance format. We do feel there is a clear winner in the DocuSign vs. Conga Composer discussion and we will break it out further below.

Unlike a dedicated Fax machine piece of hardware, enterprises can choose an application such as DocuSign and if needed swap it out with an alternative such as Conga Composer later. Not being bound by the technical debt of physical hardware of a Fax machine only now requires users to be able to learn the latest software process.

Essentially, if you choose DocuSign or Conga Composer, you want to utilize the tools offer to transform your transforms traditional paper-based processes into streamlined digital workflows, offering a powerful, secure, and efficient signing solution for your employees, vendors and clients.

What does DocuSign offer to organizations?

  • eSignature: The flagship product supporting multiple types of electronic signatures
  • CLM (Contract Lifecycle Management): End-to-end contract automation
  • Document Generation: Template-based document creation
  • Analytics: Real-time visibility into document status and workflows
  • Identity Verification: Multi-factor authentication and ID verification
  • Mobile Support: Native apps for iOS and Android
  • API Integration: REST API and extensive development tools

DocuSign Comparison Analysis: Strengths

  • Market leader in e-signatures with high brand recognition
  • Intuitive user interface with minimal learning curve
  • Superior contract management capabilities
  • Extensive integration ecosystem
  • Strong compliance and security certifications

Weaknesses DocuSign

  • Higher costs for enterprise features, however it is worth the small uptick monthly
  • Limited PDF editing capabilities however you can download to Adobe for editing.
  • Can be complex to implement full CLM solution

Licensing and Costs between DocuSign and Conga

DocuSign

  • Business Pro: $65/user/month (annual billing)
  • Enterprise: Custom pricing, typically $80-120/user/month
  • CLM: Additional $50-80/user/month
  • Volume discounts: Available for enterprises
  • Additional costs: API calls, SMS authentication, specialized integrations

DocuSign Support Models

  • Standard Support:
    • 24/5 phone and email support
    • 4-hour response time for critical issues
    • Online knowledge base
    • Community forums
  • Premium Support (Enterprise):
    • 24/7 phone and email support
    • 1-hour response time for critical issues
    • Dedicated success manager
    • Priority case routing
    • Technical account manager (additional cost)

DocuSign Service Level Agreements (SLAs)

  • System Availability: 99.99% uptime
  • Disaster Recovery: RTO 2 hours, RPO 15 minutes
  • Support Response Times:
    • Critical: 1 hour
    • High: 2 hours
    • Medium: 4 hours
    • Low: 8 hours

Conga Composer

What is Conga Composer? Conga Composer is a Salesforce-native document generation and automation platform that enables businesses to create, generate, and manage complex documents quickly and efficiently.

Conga Composer Pricing

  • Varies based on organization size and specific requirements however you should expect to pay as of this writing in the $30-$100 per user/month range.
  • Custom enterprise pricing available through direct sales consultation.

Key Advantages of Conga Composer Pricing

  1. Salesforce Integration
    • Seamlessly generates documents directly within Salesforce
    • Pulls real-time data from CRM
    • Eliminates manual data entry
  2. Template Flexibility
    • Create templates for proposals, contracts, invoices
    • Support for multiple document formats (Word, PDF, Excel)
    • Customizable design options
  3. Workflow Automation
    • Automatic document generation
    • Conditional logic for dynamic content
    • Streamlines approval processes
  4. Compliance and Accuracy
    • Reduces human error
    • Ensures consistent document formatting
    • Maintains compliance standards
  5. Cost and Time Savings
    • Reduces document creation time by up to 50%
    • Minimizes administrative overhead
    • Improves team productivity

Conga Composer is ideal for sales, legal, and finance teams seeking efficient document management solutions in the organization.

Final Thoughts

Both DocuSign and Conga Composer offer robust enterprise document management solutions, but their strengths lie in different areas. DocuSign excels in e-signatures and contract lifecycle management. The choice ultimately depends on your specific use cases, existing technology stack, and budget constraints. We have helped more global enterprises migrate or install DocuSign.

Consider running a pilot program with both solutions before making a final decision, as this will help evaluate real-world performance and user adoption in your specific environment. Remember that total cost of ownership should include not just licensing fees but also implementation costs, training requirements, and potential integration expenses.