What is Amazon Direct Connect And Why You Should Care
AWS Direct Connect is the onramp and offramp from AWS instances to other clouds. It provides you with various options to connect your dedicated AWS infrastructure to other PaaS, SaaS, and IaaS workgroups. Connecting to Direct Connect is simple, easy, and painless plus it can…
What is SD-WAN—Everything You Need to Know in One Spot
SD-WAN, or Software-Defined Wide Area Network, is a virtual network architecture that enables organizations to leverage a combination of different transport services to securely connect users to applications. These WAN transport services can include MPLS (Multiprotocol Label Switching), LTE (Long-Term Evolution), and broadband internet. SDWAN…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations. It allows a company to silo a FinOps practioner(s) to “glue” the Finance & Cloud organizations together to build a Cost Aware Culture. FinOps is a new category…
Advanced Call Center Technologies You Should Know About in 2022
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…