Zoom for Small Conference Rooms
Zoom Rooms has been designed to interoperate with almost every USB mic, camera, speaker, and the content can be pushed to any type of display. AV hardware manufacturers have designed solutions for small and medium Zoom Rooms that capture a typical sized room that holds…
IT Consultants in Boston
It is difficult to find a team of IT consultants that has a blend if business and technical acumen, as well as extensive IT industry experience. Mid-sized enterprises are seeking expertise from boutique agencies, rather than from the big names in consulting and they are finding…
Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game-changing for the Customer Experience. Many of the leading contact center as a service (CCaaS) providers have native AI capabilities or have integrations to best-of-breed AI software solutions. In general, AI is providing contact center…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
5G cloud networking access exists today and most companies do not realize it
Cloud Connectivity with 5G in 2022 5G cloud connectivity access exists today utilizing the early foray of telecom providers to route to IaaS environments easily. However, most companies do not realize this is available with their cloud service providers (CSPs) or do they feel it’s…
The Return To Office Playbook For 2023
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Now, The New Year is here and we would love to share…
The (Better) Managed IT Solutions Playbook for 2023
What are Managed IT Solutions in 2022? Managed IT Solutions provide comprehensive technology services for enterprises on a 24×7 basis. Often, these services are an augmentation of existing IT teams support covering off-hours, niche products or less critical but time-consuming tasks. Organizations who require on-premises(office)…
What is FinOps? The Easy Explanation
FinOps is about building a culture focused on financial accountability across cloud services within an organization. It does not necessarily mean reducing spend but rather a balance of growth, iteration and real-time reporting communicating your utilization of cloud services (and why) in your business. This…
5G For Business Networks in 2023 – What You Need to Know
Business leaders around the world should be tapping all available resources to understand how 5G will transform their industry. Further, they can partner with IT to position their business for the possibilities that the next generation in cellular networks present. Advancements in edge computing offerings…
Customer Success Consulting with Eversound
How Macronet Services helped Eversound achieve their desired outcomes to support customers. Customer Success Consulting in an ever-changing process as tech companies especially SaaS grapple with maniacal focus on customer journeys. Each organization often requires a slightly customized team structure, reporting, workflow and culture to…