Deploying Zoom Rooms in 2023
The talk about RTO (Return To Office) is now a reality. Many businesses have opted to minimize their real estate footprint around the globe and are focused on deploying highly functional conferencing technology in their go-forward offices and enabling productive collaboration. Macronet Services specializes in helping…
Contact Center Gamification Leaders for 2023
Gamification in the contact center refers to the use of game design elements, such as points, badges, and leaderboards, in a customer service setting to enhance engagement and motivation among agents. In recent years, the adoption of gamification in the contact center has been increasing as businesses…
Zoom versus Microsoft Teams
Zoom and Microsoft Teams are two of the most popular video conferencing platforms available today. Both platforms offer a wide range of features and tools that make remote communication and collaboration easier and more efficient. In this article, we will compare and contrast Zoom and Microsoft…
The 8 Leading Global Tier 1 ISPs (Updated 2024)
Choosing the right ISP provider for your business is a critical decision. Below you’ll find a detailed list of the top 8 ISPs, but we decided to take it even further and compile a comprehensive eBook with a top 35 list of ISPs we deem…
Network Strategy Documentation in 2023
A Network Strategy Document is a comprehensive document that outlines the goals, objectives, and plans for a company’s network infrastructure. It is a roadmap for the organization’s network technology and infrastructure and serves as a guide for decision-making and resource allocation. The document typically covers…
Replace POTS Lines
Replace POTS Lines only after you plan your design The FCC POTS line mandate moniker has taken a life of its own with respect to transformation of this legacy copper environment. There is mass confusion in the industry around when, where, how you must replace…
Lower IT Costs in 2023
Reducing IT costs is a priority for many organizations in 2023, as technology expenses can quickly add up and eat into profits. However, reducing IT costs doesn’t have to mean cutting corners on technology investment or sacrificing the tools and resources your team needs to…
IT Cost Optimization Best Practices
IT cost optimization is the process of reducing the cost of operating and maintaining an organization’s IT infrastructure while still delivering the desired level of service and value. The goal of IT cost optimization is to minimize spending while still meeting the needs and requirements…
How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centers are critical components of any business as they serve as the primary point of interaction between customers and…
Boston Datacenter Colocation in 2023
Boston Colocation options consists of a variety N+1 datacenters in and around the city/metro area. Many providers offer access to cloud interconnects such as AWS, Azure and OCI which is beneficial to those who have developed a hybrid infrastructure. Colocation options vary, and teams should consider…