How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centers are critical components of any business as they serve as the primary point of interaction between customers and…
Boston Datacenter Colocation in 2023
Boston Colocation options consists of a variety N+1 datacenters in and around the city/metro area.  Many providers offer access to cloud interconnects such as AWS, Azure and OCI which is beneficial to those who have developed a hybrid infrastructure.  Colocation options vary, and teams should consider…
Mobile & Wireless Telecom Consulting Considerations for 2023
Mobile Expense Management provides cell phone and wireless device data plans, cost containment and device management to allow proper scale for enterprises. Â Shadow costs in data overages, user management and device retirement are solved with a proper Wireless expense management process often using a telecom…
Top Telecom Consulting Predictions For 2023
Telecom Consulting assists organizations in an unbiased, independent manner to design, benchmark and deploy next gen networks across telco data carriers. A consultant in telecom has years of technical background experience in both the architecture and pricing negotiations arena to support your business. For many…
8×8 Integration with Microsoft TeamsâWhat You Should Know in 2023
8×8 Teams Integration was one of the first combinations during the pandemic to support enterprises quickly moving off a legacy PBX. Users gain both the agility of a core Backoffice VOIP environment with an 8×8 MS Team solution. Enterprises have the option to use 8×8…
Oracle Cloud FastConnect Connectivity & Everything You Need to Know About Onramps
Oracle FastConnect is not challenging to design is you understand the mechanics of how simple these environments are. Deciding on the right connectivity to Public or Private Cloud can be a challenge but solving this key need will allow you to walk away with the…
Optimal Design for Zoom Room Deployment
We work with many customers who are building new or retrofitting old spaces for building Zoom Rooms. Â Weâve found that there are substantial challenges that our customers face when designing these spaces for optimal Zoom Room deployments. Â Our team has been able to help build…
Oracle FastConnect from your Datacenter & what you should know in 2025
Building a strong, low latency, and cost-effective network Oracle FastConnect cloud connection from your data center is a common use case we help design with customers regularly. Often, enterprises need a FastConnect 3rd party provider in minutes for a Proof of Concept or a new…
Top 5 Equinix Competitors You Should Know AboutÂ
What is Equinix? Equinix is a global colocation datacenter provider based in Redwood City, California specializing across 27 countries. Equinix, like many data centers, has seen an influx of hybrid cloud service competitors within their facilities explode in growth. Many clients find they need lower-cost…
Dark Fiber vs. Lit Fiber
Dark Fiber is private, nonpublic routable network in underground conduit or arial runs typically to connect point to point locations. Â Lit Fiber can be defined similarly however itâs often used to denote a âcarrierâ is on-net with their infrastructure. Â This on-net services typically provide global…