What is UCaaS? The Only Resource You Need For 2023
Unified Communications as a Service (UCaaS) is a collection of voice over IP (VOIP) communication with integration of video, chat, SMS/Text, call recording and more. The As A Service component is similar to other cloud options where organizations can purchase licenses per user. This is…
Zoom Breakout Rooms—Everything You Need to Know
Zoom’s Breakout Rooms feature has become status quo for daily team meetings for the virtual and remote workforce. What is Zoom Breakout Rooms and how does it work? Zoom’s Breakout Room feature has been improved upon over the recent Zoom Meeting product releases enabling more…
Contact Center Strategies for 2023
The contact center is the primary point of interface for your customers to your brand and often will shape permanent impressions, good or bad. Therefore, it’s critically important for stakeholders across the business to participate in short-term and long-term contact center strategies. The modern contact center…
Bullhorn VOIP integration options in 2023
Bullhorn integration with VOIP providers is very easy to deploy, integrate into their CRM and perform functions such as click to dial easily. In the staffing world, finding the right candidate in a low unemployment rate market can be difficult. Using a CRM such as…
CPaaS—The Technology Driver of a Great Customer Experience
Every so often you might have a surprisingly good customer experience. Recall an experience in which you received quick a resolution to a problem, a timely update on an order, or you were prompted to change an itinerary because other interesting options became available. You…
Healthcare IT Strategies in 2023
Many in IT face the question how can a healthcare organization improve its revenue cycle management while maintaining daily operations? Some debate if they should go all in with Managed IT Services for Healthcare or in-source/staff everything to support the needs. Each use case, the…
What is FCC 19-72 and What is Happening With POTS?
Table of Contents Introduction What is FCC 19-72? The Evolution of POTS Key Implications of FCC 19-72 Challenges and Opportunities What Do I Need to Do Now? Conclusion POTS FCC 19-72 Introduction Back in October of 2021, the team at Macronet Services posted an article called…
Often missed Cloud FinOps focus
FinOps Cloud Practitioners who focus on virtual networking & routing use cases to support public cloud have a huge advantage over their peers. Carriers or Cloud Routing service provides who install connectivity between IaaS and SaaS is the #1 product set Cloud Engineering, Dev and…
2 easy tips for Hybrid Cloud connectivity in 2023
Extending a Wide Area Network into Public Cloud using network onramps such as Express Route, Direct Connect or FastConnect can be challenging. Most organizations have a Hybrid Cloud environment where they have a Datacenter, Remote Users and public cloud with AWS, GCP, OCI or Azure…
What are POTS Lines (Everything You Need to Know)
POTS Lines stands for Plain Old Telephone Service which are the analog copper services that have been in every business and residential home for 100 years. It is part of the Publicly Switched Telephone Network (PSTN) which supports routing calls from the origination to destination….