Connect SDWAN into AWS Transit Gateway (What The Experts Say)
Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises. When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to AWS VPCs easily. This has been preferred compared to…
How to connect MPLS to Oracle Cloud Infrastructure
Oracle Fast Connect within OCI is their cloud on-ramp allowing organizations to establish routing from their WAN (Wide Area Network) or another public cloud providers into their regions. Many companies are taking advantage of moving their Oracle Database out of the datacenter into OCI for a…
Zoom Contact Center Strategies For 2023
What is Zoom Contact Center? With the introduction of Covid lockdowns, almost everyone with school-age kids or a job became familiar with ZOOM Video Communications as a leader in the video conferencing space. The San Jose, CA based company that was founded in 2011 was…
FinOps for AWS Egress fees & strategies for 2023
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…
A virtual CIO in 2023 can help your business and why you should care
Using a virtual CIO does not have to be a remote individual, often it is a fractional, seasoned executive hired to support an organizational change. In the past 24 months, more companies have experience executive shift due to M&A, departures, promotions and more leaving a…
Contact Center Consultants in Boston
Over the last ten years, contact center technology has advanced exponentially as legacy systems were replaced with cloud-native contact center as a service (CCaaS) platforms. In parallel to the growth of CCaaS, the popularity of social media exploded and Omni-Channel became a key feature of…
Zoom for Small Conference Rooms
Zoom Rooms has been designed to interoperate with almost every USB mic, camera, speaker, and the content can be pushed to any type of display. AV hardware manufacturers have designed solutions for small and medium Zoom Rooms that capture a typical sized room that holds…
IT Consultants in Boston
It is difficult to find a team of IT consultants that has a blend if business and technical acumen, as well as extensive IT industry experience. Mid-sized enterprises are seeking expertise from boutique agencies, rather than from the big names in consulting and they are finding…
Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game changing for the Customer Experience. Many of the leading contact center as a service providers have native AI capabilities or have integrations to best of breed AI software solutions. In general, AI is providing contact center…