IT Cost Optimization Best Practices
IT cost optimization is the process of reducing the cost of operating and maintaining an organization’s IT infrastructure while still delivering the desired level of service and value. The goal of IT cost optimization is to minimize spending while still meeting the needs and requirements…
How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centers are critical components of any business as they serve as the primary point of interaction between customers and…
Boston Datacenter Colocation in 2023
Boston Colocation options consists of a variety N+1 datacenters in and around the city/metro area.  Many providers offer access to cloud interconnects such as AWS, Azure and OCI which is beneficial to those who have developed a hybrid infrastructure.  Colocation options vary, and teams should consider…
Mobile & Wireless Telecom Consulting Considerations for 2023
Mobile Expense Management provides cell phone and wireless device data plans, cost containment and device management to allow proper scale for enterprises. Â Shadow costs in data overages, user management and device retirement are solved with a proper Wireless expense management process often using a telecom…
Optimal Design for Zoom Room Deployment
We work with many customers who are building new or retrofitting old spaces for building Zoom Rooms. Â Weâve found that there are substantial challenges that our customers face when designing these spaces for optimal Zoom Room deployments. Â Our team has been able to help build…
Oracle FastConnect from your Datacenter & what you should know in 2025
Building a strong, low latency, and cost-effective network Oracle FastConnect cloud connection from your data center is a common use case we help design with customers regularly. Often, enterprises need a FastConnect 3rd party provider in minutes for a Proof of Concept or a new…
Dark Fiber vs. Lit Fiber
Dark Fiber is private, nonpublic routable network in underground conduit or arial runs typically to connect point to point locations. Â Lit Fiber can be defined similarly however itâs often used to denote a âcarrierâ is on-net with their infrastructure. Â This on-net services typically provide global…
Connect Equinix Fabric to Oracle Cloud
Connecting Equinix Fabric using a Service Token in OCI FastConnect is simple which allows users a fast and reliable option to extend their network between a hybrid or multi-cloud design. Â This eBook will cover some of the nuances and tips on establishing a service token…
Zoom Breakout RoomsâEverything You Need to Know
Zoomâs Breakout Rooms feature has become status quo for daily team meetings for the virtual and remote workforce. Â What is Zoom Breakout Rooms and how does it work? Â Zoomâs Breakout Room feature has been improved upon over the recent Zoom Meeting product releases enabling more…
CPaaSâThe Technology Driver of a Great Customer Experience
Every so often you might have a surprisingly good customer experience. Recall an experience in which you received quick a resolution to a problem, a timely update on an order, or you were prompted to change an itinerary because other interesting options became available. You…