In today’s digital world, businesses rely heavily on their IT infrastructure to run their operations smoothly. With technology evolving at a rapid pace, businesses need to ensure that their IT systems are always up and running to avoid any downtime for employees. This is where an outsourced IT help desk comes in. In this article, we’ll explore the top reasons why businesses should consider outsourcing their IT help desk.

An IT help desk is a critical component of any organization’s IT infrastructure. It’s responsible for providing technical support to employees and resolving IT issues quickly to minimize downtime. While some businesses choose to manage their IT help desk in-house, others opt to outsource this function to a third-party provider.  The team at Macronet Services represents a long list of top outsourced IT help desk providers and can greatly simplify the sourcing process.

  • Cost Savings
  • 24/7 Support
  • Access to a Team of Experts
  • Scalability
  • Focus on Core Business Activities
  • Increased Efficiency
  • Proactive Maintenance and Monitoring
  • Improved Security
  • Better Customer Service

Cost Savings

One of the most significant advantages of outsourcing your IT help desk is cost savings. By outsourcing, businesses can avoid the costs associated with hiring and training IT staff. Additionally, outsourced IT help desk providers typically offer flexible pricing models, which means businesses can choose a plan that fits their budget.  Often, pricing is based on the average number of tickets (requests) per month.

24/7 Support

With an outsourced IT help desk, businesses can enjoy 24/7 support. This means that IT issues can be addressed quickly, even outside of regular business hours. This can be particularly important for businesses that operate globally or have employees working remotely in different time zones.

Access to a Team of Experts

When businesses outsource their IT help desk, they gain access to a team of experts who are trained to handle a wide range of IT issues. This means that businesses don’t have to worry about keeping their IT staff up to date with the latest technology or investing in training programs. Instead, they can rely on the expertise of their outsourced provider.


Another benefit of outsourcing your IT help desk is scalability. As your business grows, your IT needs will also grow. An outsourced provider can easily scale up or down based on your business needs. This means that businesses can avoid the costs associated with hiring and training new staff as their IT needs change.

Focus on Core Business Activities

Managing an IT help desk can be a time-consuming task. By outsourcing this function, businesses can free up their time and resources to focus on core business activities. This can help improve productivity and ultimately drive business growth.  IT leadership will sometimes outsource level 1 and level 2 issue and focus highly trained full time IT staff on level 3 type issues.

Increased Efficiency

An outsourced IT help desk can also help businesses improve their efficiency. With a dedicated team of experts managing your IT issues, you can be sure that problems will be resolved quickly and efficiently. This means that your employees can spend less time dealing with IT issues and more time focusing on their core responsibilities.

Proactive Maintenance and Monitoring

An outsourced IT help desk can also provide proactive maintenance and monitoring of your IT systems. This means that potential issues can be identified and addressed before they turn into larger problems. This can help businesses avoid costly downtime and ensure that their IT systems are always running smoothly.

Improved Security

IT security is a major concern for businesses of all sizes. An outsourced IT help desk can help businesses improve their security by implementing the latest security measures and best practices. This can help prevent data breaches and other security issues that can be costly and damaging to a business.

Better Customer Service

Finally, outsourcing your IT help desk can lead to better customer service. When IT issues arise, a quality outsourced IT help desk provider will have significant depth of skills to address a wide range of technical issues.  Additionally, they can also implement the latest technology and best practices to ensure that IT systems are running smoothly, and tickets are tracked and managed according to well-defined processes.

Macronet Services represent over 300 technology suppliers including Gartner leaders in network connectivity, Contact Center as a Service, Unified Communications, colocation and infrastructure, security, Audio Visual, and other communications services.  Our team of consultants have years of experience in network design and sourcing for global companies.  Contact us anytime for a conversation about what your are looking to accomplish.