Business Transformation Through LEO Satellite Networks: A CIO’s Guide to Starlink and OneWeb
In the rapidly evolving landscape of enterprise connectivity, Low Earth Orbit (LEO) satellite networks are emerging as a transformative force for business operations. As organizations increasingly embrace digital transformation and artificial intelligence initiatives, CIOs must evaluate how revolutionary satellite internet services like Starlink and OneWeb…
Aryaka vs Cato Networks: The Battle of the SD-WAN Titans
Since the emergence as SDWAN as a buzzword, two names have emerged as significant players in the SD-WAN and secure networking space: Aryaka and Cato Networks. As organizations grapple with digital transformation, remote work demands, and increasingly complex security requirements, choosing the right SD-WAN solution…
GTT Envision into FastConnect and what you should know!
GTT EnVision, is their edge cloud-based software platform enabling enterprises to connect their network into Public Cloud providers. On December 19, 2024 they announced the availability of OCI FastConnect into the GTT EnVision platform. The EnVision platform seamlessly integrates network monitoring, analytics, security features, and…
Genesys Cloud CX: Pros, Cons, and Competitors
In today’s rapidly evolving customer experience landscape, Genesys has established itself as a powerhouse in the Contact Center as a Service (CCaaS) space. If you are considering a new CCaaS solution, check out our CCaaS RFP Template. Let’s dive into what makes Genesys Cloud CX…
GPU and CPU as a Service: Connect to Transform Enterprise Computing
Introduction The rapid growth of artificial intelligence, machine learning, and data analytics has created unprecedented demand for computational power. GPU as a Service (GPUaaS) and CPU as a Service (CPUaaS) have emerged as game-changing solutions, allowing businesses to access high-performance computing resources without massive upfront…
How to obtain a Global Tier-1 ISP Quote, Design and Negotiated Term
To generate quotes for leading Global Tier-1 Internet Service Providers (ISPs) you must understand how each carrier operates their network compared to your enterprise region. It can turn out to be a very daunting task understanding which Global Tier-1 ISP carrier(s) are the right fit…
Predictive Workforce Management in Modern Contact Centers
In today’s hypercompetitive business landscape, contact centers are no longer just cost centers – they’re strategic assets that can make or break the customer journey and directly impact customer relationships. Leading CCaaS (Contact Center as a Service) providers have recognized this shift and are leveraging…
The Evolution of Predictive Workforce Management in Modern Contact Centers
In today’s dynamic contact center environment, traditional workforce management approaches are no longer sufficient to meet the complex demands of customer service operations. Leading CCaaS (Contact Center as a Service) providers have embraced Predictive Workforce Management (PWM) as a game-changing technology that leverages AI and…
Optimizing Enterprise Data for the AI Era: A Guide for IT Decision Makers
As artificial intelligence continues to reshape the enterprise landscape, IT decision makers face a critical challenge: transforming their data infrastructure to fully capitalize on AI capabilities. The success of AI initiatives fundamentally depends on having high-quality, accessible, and well-governed data. Yet many organizations struggle with…
What is Avaya Aura Contact Center? Quick Answer + Advice
Aura is a cloud-based contact center software platform offered by Avaya. It provides features for managing customer interactions across multiple communication methods, such as Voice, Chat, Email, and Social Media. Aura is designed to help organizations improve customer service, increase agent productivity, and gain insights…