Zoom Contact Center Strategies For 2023
What is Zoom Contact Center? With the introduction of Covid lockdowns, almost everyone with school-age kids or a job became familiar with ZOOM Video Communications as a leader in the video conferencing space. The San Jose, CA based company that was founded in 2011 was…
FinOps for AWS Egress fees & strategies for 2023
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…