Understanding Starlink: Performance Metrics and What Users Can Expect
The advent of SpaceX’s Starlink has revolutionized the satellite internet industry, providing high-speed internet access to even the most remote regions of the globe. At this interesting link, you can view the Starlink satellites in orbit as well as the global ground stations. In this…
Starlink for Business: Performance Monitoring
Monitoring the performance and reliability of Starlink for Business is crucial to ensure optimal connectivity and operational efficiency and to ensure that your business users maintain connectivity to critical applications. If your team is designing a global Wide Area Network, take a look at our…
What is OneWeb and how does it compare to Starlink?
In an era defined by global connectivity and digital transformation, access to reliable internet connectivity is more crucial than ever. OneWeb has emerged as a pioneering force in the realm of satellite internet, promising to revolutionize the way we connect, communicate, and collaborate across the…
Contact Center Software: Features and Benefits
Are you tired of manually managing your customer interactions? Do you want to streamline your communication channels and increase customer satisfaction? Look no further than contact center software. In this article, we will explore the features and benefits of this powerful tool and how it…
Essential Performance Metrics for Contact Centers
As businesses grow and expand, their need for effective communication with customers increases as well. Contact centers have become essential in providing customer support, handling queries, and resolving issues. It is essential for contact centers to track and measure their performance to ensure that they…
Staff Training for Contact Center Success
In today’s competitive business world, customer service is a critical aspect of any successful business strategy. Contact centers are at the forefront of this customer service revolution, and the success of these centers hinges on the skills and knowledge of their staff. Training your staff…
Contact Center Gamification Leaders for 2023
Gamification in the contact center refers to the use of game design elements, such as points, badges, and leaderboards, in a customer service setting to enhance engagement and motivation among agents. In recent years, the adoption of gamification in the contact center has been increasing as businesses…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
The Return To Office Playbook For 2023
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Now, The New Year is here and we would love to share…
How Macronet Helped Seven Bridges Genomics Navigate the Vendor Landscape With Ease
Seven Bridges Genomics is a precision medicine organization supporting some of the most critical needs in the Biotech industry. Their company is providing accelerating breakthroughs in genomics research for cancer, drug development, and precision medicine. As their work has grown so has the need to meet certain regulations such as Fed Ramp for…