Data Center Colocation vs. Cloud Hosting: Making the Right Choice for Enterprise Infrastructure
The debate between data center colocation and cloud hosting continues to challenge enterprise IT decision-makers. As organizations navigate their digital transformation journeys, choosing the right infrastructure strategy has become increasingly complex. This comprehensive guide explores the nuances of both options, helping you make an informed…
GTT Envision into FastConnect and what you should know!
GTT EnVision, is their edge cloud-based software platform enabling enterprises to connect their network into Public Cloud providers. On December 19, 2024 they announced the availability of OCI FastConnect into the GTT EnVision platform. The EnVision platform seamlessly integrates network monitoring, analytics, security features, and…
How to Manage SaaS License Costs and what you know!
SaaS license management software is a cloud-based solution that helps organizations track, buy, delete and optimize their software licenses and subscriptions. This allows anyone in the organization to see real-time costs and pay one single fee per month across all SaaS licenses. Having a solid…
How to obtain a Global Tier-1 ISP Quote, Design and Negotiated Term
To generate quotes for leading Global Tier-1 Internet Service Providers (ISPs) you must understand how each carrier operates their network compared to your enterprise region. It can turn out to be a very daunting task understanding which Global Tier-1 ISP carrier(s) are the right fit…
Talkdesk CCaaS Solution: An In-Depth Analysis of Features, Benefits, and Market Position
In today’s hyper-competitive business environment, delivering exceptional customer experience throughout the customer journey isn’t just a nice-to-have—it’s a critical differentiator. Talkdesk has emerged as a significant player in the Contact Center as a Service (CCaaS) space, offering a cloud-native solution that’s caught the attention of…
Predictive Workforce Management in Modern Contact Centers
In today’s hypercompetitive business landscape, contact centers are no longer just cost centers – they’re strategic assets that can make or break the customer journey and directly impact customer relationships. Leading CCaaS (Contact Center as a Service) providers have recognized this shift and are leveraging…
The Evolution of Predictive Workforce Management in Modern Contact Centers
In today’s dynamic contact center environment, traditional workforce management approaches are no longer sufficient to meet the complex demands of customer service operations. Leading CCaaS (Contact Center as a Service) providers have embraced Predictive Workforce Management (PWM) as a game-changing technology that leverages AI and…
Understanding Starlink: Performance Metrics and What Users Can Expect
The advent of SpaceX’s Starlink has revolutionized the satellite internet industry, providing high-speed internet access to even the most remote regions of the globe. At this interesting link, you can view the Starlink satellites in orbit as well as the global ground stations. In this…
Starlink for Business: Performance Monitoring
Monitoring the performance and reliability of Starlink for Business is crucial to ensure optimal connectivity and operational efficiency and to ensure that your business users maintain connectivity to critical applications. If your team is designing a global Wide Area Network, take a look at our…
Tier 1 ISP: Taxes, Fees, and Surcharges (Don’t Get Ripped Off!)
Understanding the fees and surcharges on your business ISP bill can be quite complex, as they vary depending on the provider, location, and the services you are subscribed to. These additional charges can vary and understanding them will ensure that you manage an accurate Tier…