The Best Diverse ISP Recommendations for 2023 (Full List)
In a very short period, many of the top enterprise applications have moved into the cloud. Most of these applications are served up by highly available architectures that include geographically diverse data centers. Many of the cloud-based applications can be categorized as critical to…
Contact Center Strategies for 2023
The contact center is the primary point of interface for your customers to your brand and often will shape permanent impressions, good or bad. Therefore, it’s critically important for stakeholders across the business to participate in short-term and long-term contact center strategies. The modern contact center…
Often missed Cloud FinOps focus
FinOps Cloud Practitioners who focus on virtual networking & routing use cases to support public cloud have a huge advantage over their peers. Carriers or Cloud Routing service provides who install connectivity between IaaS and SaaS is the #1 product set Cloud Engineering, Dev and…
2 easy tips for Hybrid Cloud connectivity in 2024 Updated!
Extending a Wide Area Network into Public Cloud using network onramps such as Express Route, Direct Connect or FastConnect can be challenging. Most organizations have a Hybrid Cloud environment where they have a Datacenter, Remote Users and public cloud with AWS, GCP, OCI or Azure…
Why you should understand the difference with Oracle FastConnect Partners
Oracle Cloud Infrastructure (OCI) has multiple partners who can provide clear network connectivity into FastConnect. FastConnect is the onramp into OCI where you will look to traverse a Layer 1-3 option form your traffic origination to your destination at Oracle. We’ve seen more enterprises take…
How Contact Center User Interfaces will change in 2023
Contact Center as a Service (CCaaS) is the next-gen environment following a long standing PBX Call Center architecture we came to love. Now, integrating your CRM, Omnichannel, Analytics, Recording and more becomes much easier with everything in the cloud. Which Contact Center Interface is…
Verizon MPLS WAN into OCI FastConnect
There are three options to connect into OCI with Verizon and customers really have to understand the background of each option because it has impacts on installation. Many carrier account teams are still coming up to speed on how to connect into FastConnect within Oracle…
Network Engineer for Cloud Connectivity in Boston
Cloud Network Engineer experience in Boston and surrounding areas have become a mandatory need, especially for IaaS connectivity. Organizations looking to extend or leverage AWS, Azure, GCP and OCI cloud environments are lacking experienced individuals who grew up in Wide Area Network (WAN) deployments. Not…
FinOps for AWS Egress fees & strategies for 2023
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Contact Center Consultants in Boston
Over the last ten years, contact center technology has advanced exponentially as legacy systems were replaced with cloud-native contact center as a service (CCaaS) platforms. In parallel to the growth of CCaaS, the popularity of social media exploded and Omni-Channel became a key feature of…