Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game-changing for the Customer Experience. Many of the leading contact center as a service (CCaaS) providers have native AI capabilities or have integrations to best-of-breed AI software solutions. In general, AI is providing contact center…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
5G cloud networking access exists today and most companies do not realize it
Cloud Connectivity with 5G in 2022 5G cloud connectivity access exists today utilizing the early foray of telecom providers to route to IaaS environments easily. However, most companies do not realize this is available with their cloud service providers (CSPs) or do they feel it’s…
The Return To Office Playbook For 2023
2021 brought enterprise organizations scrambling to figure out what their strategy should be for Returning to OFFICE. The dreaded RTO plans have been officially changed dozens of times since it was first discussed. Now, The New Year is here and we would love to share…
The (Better) Managed IT Solutions Playbook for 2023
What are Managed IT Solutions in 2022? Managed IT Solutions provide comprehensive technology services for enterprises on a 24×7 basis. Often, these services are an augmentation of existing IT teams support covering off-hours, niche products or less critical but time-consuming tasks. Organizations who require on-premises(office)…
Customer Success Consulting with Eversound
How Macronet Services helped Eversound achieve their desired outcomes to support customers. Customer Success Consulting in an ever-changing process as tech companies especially SaaS grapple with maniacal focus on customer journeys. Each organization often requires a slightly customized team structure, reporting, workflow and culture to…
What is Peering
Why Peering shapes traffic with networks Definition of Peering Peering provides two or more disparate autonomous internet networks the ability to route traffic directly to each other. Typically, this exchange allows the providers to route directly without having to pay each other or a third party…
FinOps Job Description for Cloud isn’t just about scaling
FinOps jobs are becoming a necessity within organizations as they shift the landscape to help their company scale cloud usage while balancing governance operationally and financially. Finding the right mix of technical aptitude and business acumen affords anyone in or potentially pursuing a FinOps…
5 Ways to connect to Oracle Cloud Infrastructure (OCI)
Connecting to Oracle FastConnect provides cloud teams with a seamless and easy option to route traffic from the egress/ingress points for their public instances. Many companies new to Oracle Cloud Infrastructure (OCI) eager to begin consumption find themselves at a crossroads on connecting their remote…
How Macronet Services Helped LRS Healthcare Streamline Their UC Selection & Implement Next Gen AV Design
Unified Communications as a Service (UCaaS) is one of the easiest options to deploy for employee collaboration both in the office or remote users. It has been instrumental in the new hybrid work model and inherently delivers key features of CRM integration, call analytics and…