What is a Tierpoint Data Center—The Ultimate Guide For 2023
TierPoint is a US Based Datacenter company with 37+ colocation facilities across 50 states, delivering hosting, network services, security, compliance, disaster recovery, IT & managed services. They boast an industry-leading uptime SLA of 100% across their assets with a minimum N+1 design. Clients can expect…
Why You Need a Business Continuity & Disaster Recovery Plan
Business Continuity and Disaster Recovery known as BCDR is a defined process of executable procedures and policies to remain operational in the event of technical disruption. Disruptions could be physical (power, internet or infrastructure loss), geopolitical changes or even in recent months a global pandemic. Inside…
5 Customer Success Technology Tips For 2023
Customer Success consulting options can vary from focusing on pure metrics (which are needed) to simply delivering ways to improve retention, cross-sell and upsell within a base. However, 2021 has really taken a deeper and more focused approached due to the changing landscape post pandemic….
Comprehensive WAN RFP Template
We have already covered the importance of selecting a qualified WAN consultant for your RFPs in a past post. But what about constructing a WAN RFP? For the uninitiated, it can be a daunting task filled with frustration. Luckily, we’ve done all the hard work…
Why FinOps Should Expand out of Public Cloud
FinOps goal is not simply lowering cloud cost, the focus is to bring financial accountability to variable cloud spend within an organization. Many companies today realize both in Finance and Dev/IT that cloud can be unpredictable as they scale to support the growth of their…
Best Viptela considerations for 2023
Viptela considerations on the Cisco SDWAN platform has literally changed overnight thanks to Covid. Many organizations looked at their corporate Wide Area Network (WAN) with Cisco ISR nodes and thinking of how their new network would migrate from MPLS to Cisco Viptela. Fast-Forward, employees consuming…
The Best Inbound Call Center Services for 2022
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
What is Cloud Networking
What is Cloud Networking Cloud Networking provides connectivity between your workloads/instances for applications, storage, databases and more regardless of the location. Public, Private Cloud and on-premises data centers all connect with cloud networking in the ecosystem to facilitate data transfer. As edge networks rise in prominence,…
Telecom Expense Management to Reduce Costs in 2023
What is Telecommunications Expense Management (TEM) TEM (Telecommunications Expense Management) is a SaaS based expense system or a human analysis process of your carrier Opex & billing. Audit, Cost Recovery, re-pricing, and bill pay are just a few options Telecom Expense Management can support organizations. 25%…
Contact Center Gamification: Game Your Way To Performance
If your business has invested in a contact center, the individuals sitting in the seats perform a critical role for your business. Contact Center managers have many levers and buttons that they can work with to help these team members achieve peak performance. Contact center…