What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
The Best Enterprise Cloud Tips For 2023
Enterprise Cloud (EC) provides a uniform environment for a pay-as-you-go (PayGo) consumption model across public, private, and distributed clouds. EC affords organizations the ability to scale and deliver highly distributed infrastructure globally to support their business. The model in 2021 for Enterprise Cloud distribution will…
Best Megaport Options in 2022
Megaport provides on-demand private bandwidth which can scale quickly for cloud instances, colocation facilities and on-premises locations globally. They also offer customers the ability to utilize virtual cloud routers, side-stepping the traditional carrier across private and public cloud locations you have at the edge. Multi-cloud…
What is Amazon Direct Connect And Why You Should Care
AWS Direct Connect is the onramp and offramp from AWS instances to other clouds. It provides you with various options to connect your dedicated AWS infrastructure to other PaaS, SaaS, and IaaS workgroups. Connecting to Direct Connect is simple, easy, and painless plus it can…
What is SD-WAN—Everything You Need to Know in One Spot
SD-WAN, or Software-Defined Wide Area Network, is a virtual network architecture that enables organizations to leverage a combination of different transport services to securely connect users to applications. These WAN transport services can include MPLS (Multiprotocol Label Switching), LTE (Long-Term Evolution), and broadband internet. SDWAN…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
What is CCaaS?
Contact Center as a Service (CCaaS) is a cloud based virtual environment consisting of traditional phone communication and other services used to communicate with your customers. Agent software is deployed to help outward focused communications, typically with with a customer base using an Omnichannel approach,…
Why you need an AV Technician in 2022
Sitting in your conference room, that just cost $60,000 to install. You realize the team who completed the install was your existing VAR who has no in-house AV Technicians. The camera mounted above the TV is looking down on your table like a sky cam. …
Microsoft Teams vs Zoom
What you need to know Microsoft Teams vs Zoom Teams Platform for Collaboration Zoom Unified Communications Video Conferencing Comparison Cloud PBX Comparison Room System Comparison Team Based Chat Comparison Teams Differentiator Zoom Differentiator Microsoft Teams and Zoom have been competing since the inception of their…
5 Ways to Reduce Cost in Telecom 2022
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…