Genesys Cloud CX: Pros, Cons, and Competitors
In today’s rapidly evolving customer experience landscape, Genesys has established itself as a powerhouse in the Contact Center as a Service (CCaaS) space. If you are considering a new CCaaS solution, check out our CCaaS RFP Template. Let’s dive into what makes Genesys Cloud CX…
GPU and CPU as a Service: Connect to Transform Enterprise Computing
Introduction The rapid growth of artificial intelligence, machine learning, and data analytics has created unprecedented demand for computational power. GPU as a Service (GPUaaS) and CPU as a Service (CPUaaS) have emerged as game-changing solutions, allowing businesses to access high-performance computing resources without massive upfront…
How to obtain a Global Tier-1 ISP Quote, Design and Negotiated Term
To generate quotes for leading Global Tier-1 Internet Service Providers (ISPs) you must understand how each carrier operates their network compared to your enterprise region. It can turn out to be a very daunting task understanding which Global Tier-1 ISP carrier(s) are the right fit…
Predictive Workforce Management in Modern Contact Centers
In today’s hypercompetitive business landscape, contact centers are no longer just cost centers – they’re strategic assets that can make or break the customer journey and directly impact customer relationships. Leading CCaaS (Contact Center as a Service) providers have recognized this shift and are leveraging…
The Evolution of Predictive Workforce Management in Modern Contact Centers
In today’s dynamic contact center environment, traditional workforce management approaches are no longer sufficient to meet the complex demands of customer service operations. Leading CCaaS (Contact Center as a Service) providers have embraced Predictive Workforce Management (PWM) as a game-changing technology that leverages AI and…
Optimizing Enterprise Data for the AI Era: A Guide for IT Decision Makers
As artificial intelligence continues to reshape the enterprise landscape, IT decision makers face a critical challenge: transforming their data infrastructure to fully capitalize on AI capabilities. The success of AI initiatives fundamentally depends on having high-quality, accessible, and well-governed data. Yet many organizations struggle with…
What is Avaya Aura Contact Center? Quick Answer + Advice
Aura is a cloud-based contact center software platform offered by Avaya. It provides features for managing customer interactions across multiple communication methods, such as Voice, Chat, Email, and Social Media. Aura is designed to help organizations improve customer service, increase agent productivity, and gain insights…
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design
Optimizing SDWAN Performance: The Strategic Role of Tier 1 ISPs in Global Network Design In the ever-evolving landscape of enterprise networking, Software-Defined Wide Area Networking (SDWAN) has emerged as a transformative technology, promising improved application performance, enhanced user experience, and greater network flexibility. As organizations…
Starlink for Business: Selecting an Authorized Reseller
In today’s fast-paced and interconnected world, reliable internet connectivity is crucial for businesses of all sizes. Whether it’s for communication, data transfer, or accessing cloud services, a stable and high-speed internet connection can significantly impact a company’s productivity and efficiency. The team at Macronet Services…
Network as a Service (NaaS) Explained The Easy Way + Tips!
What is Network as a Service? Network as a Service (NaaS) is a cloud-based model that allows organizations to manage their network infrastructure without the need to own or maintain physical hardware. This model provides a flexible, scalable, and cost-effective solution for businesses looking to…