Telecom Expense Management Consulting (What You Need to Know)
Telecom Expenses in 2023 are expected to rise both for public cloud connectivity and voice/omnichannel supporting enterprises globally. Any company who has been in business for 5+ years, with multiple office locations has a 75% chance of telecom “debt” where the pricing, service, taxes, and…
Network Engineer for Cloud Connectivity in Boston
Cloud Network Engineer experience in Boston and surrounding areas have become a mandatory need, especially for IaaS connectivity. Organizations looking to extend or leverage AWS, Azure, GCP and OCI cloud environments are lacking experienced individuals who grew up in Wide Area Network (WAN) deployments. Not…
Monetize your corporate Data Center via sale-leaseback
The massive shift to public cloud and virtualization has left many enterprise data centers operating well below capacity. The shift has accelerated in recent years leaving some enterprise data centers at less than 50% capacity. Executive management may realize that the costs of data center…
AWS Transit Gateway
Connect SDWAN into AWS Transit Gateway in 2022 Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises. When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to…
Connect SDWAN into AWS Transit Gateway (What The Experts Say)
Connecting SDWAN environments to AWS Transit Gateway is not an idea it’s a reality for most enterprises. When Amazon launched this option, the intention was to provide a native connection point to extend the WAN to AWS VPCs easily. This has been preferred compared to…
How to connect MPLS to Oracle Cloud Infrastructure
Oracle Fast Connect within OCI is their cloud on-ramp allowing organizations to establish routing from their WAN (Wide Area Network) or another public cloud providers into their regions. Many companies are taking advantage of moving their Oracle Database out of the datacenter into OCI for a…
FinOps for AWS Egress fees & strategies for 2023
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…
A virtual CIO in 2023 can help your business and why you should care
Using a virtual CIO does not have to be a remote individual, often it is a fractional, seasoned executive hired to support an organizational change. In the past 24 months, more companies have experience executive shift due to M&A, departures, promotions and more leaving a…
Contact Center Consultants in Boston
Over the last ten years, contact center technology has advanced exponentially as legacy systems were replaced with cloud-native contact center as a service (CCaaS) platforms. In parallel to the growth of CCaaS, the popularity of social media exploded and Omni-Channel became a key feature of…