Our team at Macronet Services has a unique perspective on the marketplace for enterprise network service providers.  We are constantly working on designing, sourcing, implementing, and governing global network solutions for our clients, which gives us visibility into the products and solutions of telecom suppliers.  Further, our consultants and auditors get deep into the network operations and customer support organizations, giving us a full view of how suppliers support the customer lifecycle.

Macronet Services is not only a top IT consulting firm, but we also have a Telecom Services Distributor team that represents over 300 global network service providers including facilities-based carriers, UCaaS, CCaaS, colocation & IaaS, network security, and other services.  The Macronet portfolio allows us to source services for our clients with an unbiased focus and allows us to offset consulting fees depending on the specific engagement required.

The below list is a summary of the top 10 telecom suppliers that IT teams should be looking at for solutions in 2022 and into 2023.  We have considered their product set, customer support, self service tools, and post-sale support as well as other factors that make suppliers “easy to do business with”.

The list is in alphabetical order and covers a broad range of enterprise communications offerings.

8×8 is a Gartner leader in both the UCaaS and CCaaS magic quadrants.  8×8 offers a communications platform that enables a global phone system integrated with a leading contact center solution and seamless integration with MS Teams.  8×8 has been leading the way with global deployments for many years and has experience in challenging global enterprise environments.

Five9 is a Gartner leading CCaaS (Contact Center as a Service) provider with a full suite of native contact center solutions.  Their portfolio supports the most complex global contact center operations and is a great option for clients seeking a cloud-based omni channel contact center solution with leading AI capabilities.

GTT is a top 5 global internet backbone provider and will emerge from reorganization with a strong balance sheet, redefined global customer support, an excellent customer portal (Ethervision), and a track record of success in deploying and supporting an extensive portfolio of SASE SDWAN solutions on a global scale.  In addition to having their own leading global network, GTT is also an aggregator that is capable of sourcing internet circuits from a long list of wholesale partners around the world, completing the global enterprise network solution.

LUMEN is a leading global carrier with an extensive on-net presence around the world, facilitating on-net WAN transport services up to 400Gbps.  In addition to leadership in internet and private network solutions, LUMEN also has a vast portfolio of enterprise offerings including IT security, POTS replacement, and a leading-edge computing solution, among others.

Mettel has long been a leader in domestic network aggregation, offering clients with a heavy US presence a single partner for network services.  MetTel has also been recognized for their leading managed services capabilities, customer portal, and a copper replacement solution known as POTs in a Box (PIAB) that offers multi-carrier access and dual-SIM capability to help clients quickly and easily with their copper replacement strategy. MetTel has also been recognized for their leading managed services capabilities and a copper replacement solution known as POTs in a Box (PIAB)

RingCentral is a leading UCaaS (Unified Communications as a Service) provider that has grown into a $6B telco powerhouse to elevate clients immediately to the forefront of cloud-based telephony solutions.  RingCentral has a marketplace full of SaaS integrations to simplify operational workflows and has partnered with NICE CXone to deploy integrated global contact center solutions to facilitate the customer journey.

Teridion is an emerging leader in NaaS (Network as a Service) that has 5000+ global points of presence and uses proprietary sensors and intelligent algorithms to optimize customer traffic of the global public internet.  By tunneling to the Teridion network from any IPSec or GRE capable device, customers can quickly create a premium internet meshed private core that can easily connect to dozens of cloud service providers around the globe including AWS, Azure, Google Cloud Platform, Oracle Cloud Infrastructure (OCI), and more.

Tierpoint is a leading colocation provider with over 40 data centers and a vast portfolio of services to help clients build secure, hybrid infrastructure environments.  Popular add-on services at Tierpoint include managed disaster recovery, Microsoft 365, managed desktops, security, SAP and IBM consulting and other managed services.

Vonage is another UCaaS (Unified Communications as a Service) entry to the list.  In addition to a solid UCaaS platform boasting 99.999% uptime reliability, Vonage has made significant investments in omnichannel contact center that is a great fit for clients seeking a partner with turn-key CRM integrations including Salesforce and others.

Windstream is a leading network service provider with a strong presence in the US and a revitalized growth plan after emerging from chapter 11 in late 2020.  In addition to focusing on network connectivity, Windstream is making big investments in SASE SDWAN and building on their VMWare Velocloud offering and marketing a new partnership with CATO Networks to support enterprise clients.

Our team at Macronet Services has years of IT industry experience and will partner with your IT teams to align business strategies with the mix of suppliers that will help you exceed your goals.  Our extensive bench of IT auditors, FinOps analysts, design engineers, sourcing consultants, and other expert resources are ready to help your team execute on transformational strategies.  Contact us for a conversation about our innovative and competitive model and how we can partner with you.