The Executive’s Guide to CX Automation: Transforming Customer Experience in the Digital Age
Remember when “automation” meant those frustrating phone trees that had us shouting “REPRESENTATIVE!” into our phones? Well, those days are about as relevant as a flip phone at a tech conference. Today’s Customer Experience (CX) Automation is an entirely different beast – one that’s less…
Simplifying Enterprise AI Implementation: How Service Providers Are Bridging the Gap
The term “AI” can now be found in nearly every tech silo and implementing AI solutions can feel like navigating a maze. While many enterprises recognize the transformative potential of AI and AI tools, they often struggle with the complexity of implementation. Specialized AI service…
What is office 365 CSP Licensing Month to Month compared to Annual Pricing?
Office 365 (now known as Microsoft 365) has the licensing option for Month to Month compared to Annual Pricing. Depending on your business, annual pricing may work better or if you have many MACDs (Moves, Adds, Changes, Deletes) a Month-to-Month pricing scale might be a…
5 Modern Conference Room Design Ideas – For the Future Workplace
In today’s evolving workplace landscape, conference rooms have transformed from simple meeting spaces into dynamic environments that foster collaboration, creativity, and productivity. We’ve discovered that each modern workplace design requires a special and unique items that will truly draw your team to come together. We’ve…
What is a Cloud Center of Excellence (CCOE) in a FinOps practice?
Designing a Global WAN using Tier 1 ISPs
5 Customer Success Technology Tips For 2023
Customer Success consulting options can vary from focusing on pure metrics (which are needed) to simply delivering ways to improve retention, cross-sell and upsell within a base. However, 2021 has really taken a deeper and more focused approached due to the changing landscape post pandemic….