The Best Inbound Call Center Services for 2022
Inbound Call Centers vs. Outbound Call centers provided clear communication advantages for your customers, however, are they truly enabled to deliver a Customer-Centric organization. Customer Success teams are relying more on Contact Center Agents & Call to help extend their journey mapping. CSRs and Customer…
What is Cloud Networking
What is Cloud Networking Cloud Networking provides connectivity between your workloads/instances for applications, storage, databases and more regardless of the location. Public, Private Cloud and on-premises data centers all connect with cloud networking in the ecosystem to facilitate data transfer. As edge networks rise in prominence,…
Telecom Expense Management to Reduce Costs in 2023
What is Telecommunications Expense Management (TEM) TEM (Telecommunications Expense Management) is a SaaS based expense system or a human analysis process of your carrier Opex & billing. Audit, Cost Recovery, re-pricing, and bill pay are just a few options Telecom Expense Management can support organizations. 25%…
Contact Center Gamification: Game Your Way To Performance
If your business has invested in a contact center, the individuals sitting in the seats perform a critical role for your business. Contact Center managers have many levers and buttons that they can work with to help these team members achieve peak performance. Contact center…
Return To Office Technology Playbook
Audiovisual technology is instrumental to the remote employee and in office experience. Employees have changed their lifestyle as a result of COVID and business owners will need to adapt to return to office. No longer will employees be dedicated to working from an office Monday…
What is a colocation data center and why you should care in 2023
Colocation data center is commercial offering available for last 20+ years which provides Space, Power, Bandwidth, Cooling, Fire Suppression & Security to house IT equipment. Typically, colocation facilities also known as Data Centers, usually store networking and server devices. Colocation Data Centers allow corporations the ability…
5 tips for telecom expense management in 2023
Telecom Expense Management occurs either by using a SaaS based TEM (Telecom Expense Management) tool or manually leveraging in-house/external experts. Reducing Telecom Expenses is the #1 request of the C-level in 2021 within corporate WANs. Why? Many organizations have reduced their Telecom footprint to the…
Why you need an IT Audit Immediately
An IT Audit is absolutely needed in 2021 especially post-covid & back to the office with normal employee traffic. Taking an IT Audit does not mean your environment is incorrect, mis-configured or unsecured. IT Audits help achieve FinOps, Cloud Usage across the business & Optimization….
What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications. IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…