How to connect MPLS to Oracle Cloud Infrastructure
Oracle Fast Connect within OCI is their cloud on-ramp allowing organizations to establish routing from their WAN (Wide Area Network) or other public cloud providers into their regions. Many companies are taking advantage of moving their Oracle Database out of the data center into OCI…
FinOps for AWS Egress fees & strategies for 2023
Many FinOps practioners have missed a smaller but important element in their cloud cost optimization approach. Often, organizations zero in on the actual workloads services to deliver, scale and support end applications to grow the business. This is 100% natural and the correct approach for…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…
A virtual CIO in 2023 can help your business and why you should care
Using a virtual CIO does not have to be a remote individual, often it is a fractional, seasoned executive hired to support an organizational change. In the past 24 months, more companies have experience executive shift due to M&A, departures, promotions and more leaving a…
Contact Center Consultants in Boston
Over the last ten years, contact center technology has advanced exponentially as legacy systems were replaced with cloud-native contact center as a service (CCaaS) platforms. In parallel to the growth of CCaaS, the popularity of social media exploded and Omni-Channel became a key feature of…
Zoom for Small Conference Rooms
Zoom Rooms has been designed to interoperate with almost every USB mic, camera, speaker, and the content can be pushed to any type of display. AV hardware manufacturers have designed solutions for small and medium Zoom Rooms that capture a typical sized room that holds…
Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game-changing for the Customer Experience. Many of the leading contact center as a service (CCaaS) providers have native AI capabilities or have integrations to best-of-breed AI software solutions. In general, AI is providing contact center…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…
5G cloud networking access exists today and most companies do not realize it
Cloud Connectivity with 5G in 2022 5G cloud connectivity access exists today utilizing the early foray of telecom providers to route to IaaS environments easily. However, most companies do not realize this is available with their cloud service providers (CSPs) or do they feel it’s…
The (Better) Managed IT Solutions Playbook for 2023
What are Managed IT Solutions in 2022? Managed IT Solutions provide comprehensive technology services for enterprises on a 24×7 basis. Often, these services are an augmentation of existing IT teams support covering off-hours, niche products or less critical but time-consuming tasks. Organizations who require on-premises(office)…