The Executive’s Guide to CX Automation: Transforming Customer Experience in the Digital Age
Remember when “automation” meant those frustrating phone trees that had us shouting “REPRESENTATIVE!” into our phones? Well, those days are about as relevant as a flip phone at a tech conference. Today’s Customer Experience (CX) Automation is an entirely different beast – one that’s less…
AI Productivity Tools for Business: Transforming How We Work
Gone are the days when artificial intelligence was just a buzzword or a far-off concept. Today, AI tools are revolutionizing how businesses operate, helping teams work smarter rather than harder. Whether you’re a small startup or a large enterprise, there are AI solutions that can…
What is Avaya Aura Contact Center? Quick Answer + Advice
Aura is a cloud-based contact center software platform offered by Avaya. It provides features for managing customer interactions across multiple communication methods, such as Voice, Chat, Email, and Social Media. Aura is designed to help organizations improve customer service, increase agent productivity, and gain insights…
Unleashing Productivity: AI Capabilities in Zoom vs Microsoft Teams
Starlink for Business: Selecting an Authorized Reseller
In today’s fast-paced and interconnected world, reliable internet connectivity is crucial for businesses of all sizes. Whether it’s for communication, data transfer, or accessing cloud services, a stable and high-speed internet connection can significantly impact a company’s productivity and efficiency. The team at Macronet Services…
Network as a Service (NaaS) Explained The Easy Way + Tips!
What is Network as a Service? Network as a Service (NaaS) is a cloud-based model that allows organizations to manage their network infrastructure without the need to own or maintain physical hardware. This model provides a flexible, scalable, and cost-effective solution for businesses looking to…
How to connect to OCI (Oracle Cloud Infrastructure)—Video Explainer + Easy Steps
To connect your data center colocation to OCI, you must really understand the nuances which exist on the carrier side. OCI FastConnect allows customers to easily on-ramp into their cloud, however, the carrier connection back to your data center can be tricky if this is…
Managed Starlink for Business: Everything You Need to Know
Enterprise IT teams are constantly seeking the best options for remote offices, resiliency, and solutions for IoT and mobile fleets. The team at Macronet Services has helped businesses of all sizes design and procure connectivity solutions for businesses of all sizes and Starlink for Business…
POTS Replacement Overview and What it All Means (2024)
Plain old telephone service (POTS) lines, or commonly known as landlines, are continuing to be phased out. These old systems consist of copper infrastructure that continues to demand increasing costs. Because of this, companies continue to seek alternative communication solutions for their voice and analog…
What you need to know about POTS Replacement
The trend of POTS (Plain Old Telephone Service) line providers sunsetting their infrastructure while increasing costs to consumers annually is continuing to occur. Transitioning communications services that rely upon analog and dial tones to digital can be extremely challenging. These voice and data services include…