Aura is a cloud-based contact center software platform offered by Avaya. It provides features for managing customer interactions across multiple communication methods, such as Voice, Chat, Email, and Social Media. Aura is designed to help organizations improve customer service, increase agent productivity, and gain insights…

In today’s fast-paced and interconnected world, reliable internet connectivity is crucial for businesses of all sizes. Whether it’s for communication, data transfer, or accessing cloud services, a stable and high-speed internet connection can significantly impact a company’s productivity and efficiency.  The team at Macronet Services…

What is Network as a Service? Network as a Service (NaaS) is a cloud-based model that allows organizations to manage their network infrastructure without the need to own or maintain physical hardware. This model provides a flexible, scalable, and cost-effective solution for businesses looking to…

To connect your data center colocation to OCI, you must really understand the nuances which exist on the carrier side.  OCI FastConnect allows customers to easily on-ramp into their cloud, however, the carrier connection back to your data center can be tricky if this is…

Enterprise IT teams are constantly seeking the best options for remote offices, resiliency, and solutions for IoT and mobile fleets.  The team at Macronet Services has helped businesses of all sizes design and procure connectivity solutions for businesses of all sizes and Starlink for Business…

Plain old telephone service (POTS) lines, or commonly known as landlines, are continuing to be phased out. These old systems consist of copper infrastructure that continues to demand increasing costs. Because of this, companies continue to seek alternative communication solutions for their voice and analog…