RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPOÂ Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
Advanced Call Center Technologies You Should Know About in 2022
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …
Telephony The Ultimate Guide for 2022
A lot has certainly changed in the 145 years since Alexander Graham Bell successfully completed the first two-way long distance telephone conversation with Thomas Watson. The call was made between Cambridge, MA and Boston over a two mile stretch of wire. AT&T ultimately bought Bellâs…
5 Ways to Reduce Cost in Telecom 2022
In 2021, Telecom Expense Management Consulting is the easiest option to reduce monthly costs & increase Wide Area Network (WAN) capability globally. Many organizations are opting for a WAN RFP through consulting engagements solidifying proper Terms, Pricing, and overall Telecom Expense Reduction. If your…
Cloud connectivity What you need to know for 2022
Cloud Connectivity for a multi-cloud strategy with IaaS in 2021, you have probably asked, how to connect AWS to Azure or Google Cloud Compute (GCP) or Oracle Cloud Infrastructure (OCI)? Many cloud teams are looking to diversify their IaaS strategy with AWS utilizing additional services…
What is a Virtual Call Center
Senior executives who are in tune with their client base often ask âwhat is a virtual call centerâ as they seek to provide the best possible interface to their customers and work to optimize the customer experience (CX). Global business is quickly evolving and optimizing…
AWS Cost Optimization- What they wonât tell you in 2022
Most organizations struggle with the concept of how to reduce their Amazon EC2 costs monthly. Nobody explains the exact tips or process to lower Opex AWS expense step by step. Mostly because every environment is slightly different & each company has their unique use case…
Zoom Room Design
Zoom Room Design Every company that uses Zoom rooms today is looking at designing their conferencing rooms to work and function as a video collaboration space using the Zoom Room software. Zoom Rooms will provide your team and customers with a great space to collaborate…
Best Ways to Use Zoom In Small Conference Rooms
Imagine you go back into the office and you have to speak with a colleague who is working from home. You have another colleague in the office who you also have joining this meeting, but they sit across the way from you. The two of…
Zoom Room Design For Large Conference rooms
Large conference rooms require a unique set up for audio visual hardware. We have helped our clients design hundreds of spaces from the ground up, each one requiring unique AV parts and specialty services to install. These conference rooms need customized attention…
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