Agentic CCaaS: 2026 Guide to AI Contact Centers
Agentic CCaaS is transforming contact centers from systems that route customer interactions into AI-powered platforms capable of resolving customer needs and executing work across enterprise systems. This 2026 guide explains the technology, business case, governance, voice AI, multi-agent orchestration and leading platforms including NICE, Genesys, Talkdesk, Five9, Zoom, Dialpad, Avaya, Vonage and 8×8.
Enterprise Fiber Buildout: How to Get Fiber to an Off-Net Building
Learn how to build a compelling fiber buildout business case for an off-net building. This guide explains fiber build costs, route economics, carrier investment criteria, construction charges, and escalation strategies that can help enterprises improve the chances of getting fiber approved.
Greenfield Telecom Provisioning: The CIO’s Address Validation Guide
Greenfield telecom provisioning can delay new facility launches when carriers cannot validate a new address, quote fiber, or identify a demarcation point. This guide explains how CIOs can use address assignment letters, KMZ/KML files, MPOE planning, OSP engineering, and Special Construction Charge negotiations to get fiber backhaul, DIA, dark fiber, and SD-WAN underlay services ready before opening day.
Dialpad AI UCaaS & CCaaS: The 2026 Business Communications Guide
Learn how Dialpad’s AI-powered UCaaS and CCaaS platform is transforming business communications in 2026 with real-time transcription, AI recaps, agent coaching, sentiment analysis, automated QA, and virtual assistants. See how Macronet Services helps businesses evaluate, source, integrate, and optimize Dialpad and other leading communications platforms.
5 Customer Success Technology Tips For 2023
Customer Success consulting options can vary from focusing on pure metrics (which are needed) to simply delivering ways to improve retention, cross-sell and upsell within a base. However, 2021 has really taken a deeper and more focused approached due to the changing landscape post pandemic….