What is MultiCaaS: How does MultiCaaS improve Contact Center ROI?
MultiCaaS is a term defining a powerful concept that combines two essential components: Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Let’s delve into why MultiCaaS is shaping the future of contact centers and how it can enhance your organization’s Return on Investment (ROI)…
Understanding UCaaS: Definition, Solutions and Providers
Outbound Contact Centers: The Comprehensive Overview (2023)
At Macronet Services, we specialize helping our clients design and source the best platforms to deliver outbound contact center services to their clients. We understand the importance of building strong relationships with customers and creating positive experiences that keep them coming back. Further, we understand…
What is Wi-Fi 6 and how is it used in Retail Store Environments
Wi-Fi has become an integral part of our daily lives, and we rely on it to connect to the internet, stream media, and communicate with friends and family. However, as more devices connect to the internet, Wi-Fi networks can become congested and slow, resulting in…
Cutting edge network technology for retail in 2023
The retail industry has been undergoing significant changes in recent years, driven by advancements in technology and changing consumer expectations. One of the most significant areas of innovation in the retail industry is the development of cutting-edge network technology. In this article, the team at Macronet…
Contact Center Gamification Leaders for 2023
Gamification in the contact center refers to the use of game design elements, such as points, badges, and leaderboards, in a customer service setting to enhance engagement and motivation among agents. In recent years, the adoption of gamification in the contact center has been increasing as businesses…
How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centers are critical components of any business as they serve as the primary point of interaction between customers and…
8×8 Integration with Microsoft Teams—What You Should Know in 2023
8×8 Teams Integration was one of the first combinations during the pandemic to support enterprises quickly moving off a legacy PBX. Users gain both the agility of a core Backoffice VOIP environment with an 8×8 MS Team solution. Enterprises have the option to use 8×8…
Contact Center Strategies for 2023
The contact center is the primary point of interface for your customers to your brand and often will shape permanent impressions, good or bad. Therefore, it’s critically important for stakeholders across the business to participate in short-term and long-term contact center strategies. The modern contact center…
Bullhorn VOIP integration options in 2023
Bullhorn integration with VOIP providers is very easy to deploy, integrate into their CRM and perform functions such as click to dial easily. In the staffing world, finding the right candidate in a low unemployment rate market can be difficult. Using a CRM such as…