Why Artificial Intelligence is the Next Big Thing in Contact Centers
Contact Center Consultants and Artificial Intelligence (AI)
Artificial Intelligence capabilities in the contact center can be truly game changing for the Customer Experience. Many of the leading contact center as a service providers have native AI capabilities or have integrations to best of breed AI software solutions. In general, AI is providing contact center…
What is a Wayleave and How Can it Impact Your Circuit Installation Timelines?
Introduction to Wayleave In the realm of telecom and utility infrastructure, particularly in the context of circuit installations, the term “wayleave” holds significant importance. When designing and deploying a global network, timelines can be business critical. Understanding the intricacies of wayleaves and their impact on…
What are the Keys to a SASE Network Design?
If you’re looking to design a Secure Access Service Edge (SASE) network, you’re likely aware of the transformative potential it holds for modern enterprises. SASE represents a convergence of networking and security functionalities into a cloud-native architecture, offering improved performance, enhanced security, and simplified management….
What is a DNS Water Torture Attack: Understanding, Detection, and Mitigation Strategies
The Domain Name System (DNS) serves as a fundamental component of the internet infrastructure, translating human-readable domain names into IP addresses. While DNS plays a crucial role in ensuring smooth communication between devices, it is not immune to various cyber threats. One such threat gaining…