How to Use Virtual Contact Centers for Exceptional Customer Support
In today’s digital age, customer service expectations are higher than ever. Customers demand quick and efficient service, regardless of their location or time zone. This is where virtual contact centers come in. A virtual contact center is a cloud-based customer service center that can operate…
Outbound Contact Centers: The Benefits & Key Uses Cases
In today’s business landscape, companies need to have effective communication channels with their customers to build loyalty and increase sales. One of the ways they achieve this is by having outbound contact centers. By proactively reaching out to customers, businesses can address their concerns, provide…
6 Different Types of Contact Centers That Could Benefit Your Business
In today’s fast-paced and highly competitive business world, providing exceptional customer service is crucial for companies to survive and thrive. One of the most effective ways to achieve this is by setting up a contact center. Setting up a contact center equipped with cutting-edge technology…
Cutting edge network technology for retail in 2023
The retail industry has been undergoing significant changes in recent years, driven by advancements in technology and changing consumer expectations. One of the most significant areas of innovation in the retail industry is the development of cutting-edge network technology. In this article, the team at Macronet…
The 8 Leading Global Tier 1 ISPs (Updated 2024)
Choosing the right ISP provider for your business is a critical decision. Below you’ll find a detailed list of the top 8 ISPs, but we decided to take it even further and compile a comprehensive eBook with a top 35 list of ISPs we deem…
How is AI used in the Contact Center to gain a competitive advantage
How is AI (Artificial Intelligence) Used in the Contact Center? Artificial Intelligence (AI) has been transforming the way contact centers operate and provide customer service. Contact centers are critical components of any business as they serve as the primary point of interaction between customers and…
Healthcare IT Strategies in 2023
Many in IT face the question how can a healthcare organization improve its revenue cycle management while maintaining daily operations? Some debate if they should go all in with Managed IT Services for Healthcare or in-source/staff everything to support the needs. Each use case, the…
Zoom Contact Center Strategies For 2023
What is Zoom Contact Center? With the introduction of Covid lockdowns, almost everyone with school-age kids or a job became familiar with ZOOM Video Communications as a leader in the video conferencing space. The San Jose, CA based company that was founded in 2011 was…
Why You Need an Intelligent Virtual Agent in your Contact Center
Everyone knows the pain. For as long as most can remember, the call center customer experience has been parodied for testing the wit of determined callers by making them navigate cumbersome and confusing IVR (Integrated Virtual Response) mazes. Often the IVR tree will lead you…
Contact Center Consultant and the customer Journey
If your company has just a handful of contact center agents, or has hundreds of agents around the world in a virtual call center, you have probably read articles about the importance of the Customer Experience (aka CX). Even tenured contact center teams can benefit from…