What is IntelePeer? The Easy Explanation
IntelePeer is a Communication Platform as a Service (CPaaS) organization focused on delivering tailored Omnichannel services for their customers. Unliked traditional UCaaS, IntelePeer’s CPaaS provides the ability to have deeper customizations across APIs morphing greater business logic to support communications. IntelePeer’s Atmosphere CPaaS provides a…
What is Amazon Connect? The Easy Explanation!
Amazon Connect is Amazon’s Cloud Virtual Contact Center used to support agent-based calling environments quickly replacing legacy Call Centers. Connect is not the same as Amazon Direct Connect which we covered in prior posts however you could use Amazon Direct Connect to route calling information from your…
The Best Enterprise Cloud Tips For 2023
Enterprise Cloud (EC) provides a uniform environment for a pay-as-you-go (PayGo) consumption model across public, private, and distributed clouds. EC affords organizations the ability to scale and deliver highly distributed infrastructure globally to support their business. The model in 2021 for Enterprise Cloud distribution will…
Choosing The Best WAN Consultant For RFPs in 2022
No matter what your endeavor, choosing the right WAN consultant for your RFP is critical to success. Adding resources that have pertinent experience, a track record of success, and in-depth knowledge of the focus topic will help your team avoid mistakes and lead you to…
What is SD-WAN—Everything You Need to Know in One Spot
SD-WAN, or Software-Defined Wide Area Network, is a virtual network architecture that enables organizations to leverage a combination of different transport services to securely connect users to applications. These WAN transport services can include MPLS (Multiprotocol Label Switching), LTE (Long-Term Evolution), and broadband internet. SDWAN…
RPO vs. RTO what you need to know
Recovery Point Objective (RPO) and Recovery Time Objective (RTO) should not be in the rear-view mirror for 2021 as organizations look to adjust their BCDR plans post Covid. RPO Explained: Recovery Point Objective (RPO) is defined as the total amount of data that can be lost…
FinOps or Financial Operations is the practice between Finance
FinOps for 2021 FinOps is defined as financial management in Cloud Operations or Cloud Financial Management Operations. It allows a company to silo a FinOps practioner(s) to “glue” the Finance & Cloud organizations together to build a Cost Aware Culture. FinOps is a new category…
Advanced Call Center Technologies You Should Know About in 2022
Call Center Technologies evolved & deployed into Contact Center as a Service (CCaaS) in 2020 through this year. The ability to turn up a Virtual Contact Center with remote agents, Omnichannel support and key customer data insight were all reasons organizations shifted toward this technology. …